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(#1)
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| New Member Posts: 2 Join Date: Jun 2009 | Could SupportSuite notify user by e-mail when ticket status has been changed ? -
01-06-2009, 02:09 PM
Hi ! May be i miss something in manual, but i have little problem with user e-mail notification. Could SupportSuite notify user by e-mail when ticket status has been changed ? If so, could you help? I don't know how to do that. |
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(#2)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
01-06-2009, 02:11 PM
Hi gergund, At present, the only people who can be alerted about status changes are staff users (agents). There is no end-user alert mechanism for status changes, I am afraid. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 2 Join Date: Jun 2009 |
01-06-2009, 02:34 PM
Thank you !
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