create new ticket if subject doesn't match - Kayako

bubble · **create new ticket if subject doesn't match -** 19-11-2006, 02:39 PM

how can i force the system create a new ticket if subject doesn't match at all?

**Jamie Edwards** · 19-11-2006, 04:01 PM

I am not entirely sure or not as to whether this can be done without hacking the PHP code.

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bubble Offline Member Posts: 114 Join Date: Apr 2004	create new ticket if subject doesn't match - 19-11-2006, 02:39 PM how can i force the system create a new ticket if subject doesn't match at all? -- bubble

Jamie Edwards Offline Operations Manager Posts: 5,664 Join Date: Jan 2006 Location: United Kingdom	19-11-2006, 04:01 PM I am not entirely sure or not as to whether this can be done without hacking the PHP code.