Create Ticket bug

athanasiusrc · **Create Ticket bug -** 07-07-2006, 09:47 PM

Logged in as me (hosted version).
Created a new ticket and set the assigned user to someone else.
When he opened the ticket in his account and looked at the audit information, he was listed as the ticket creator.

AKL-MFCU · **if its from staff side -** 08-07-2006, 02:32 PM

if you opened the ticket through staff side and set him in the initial owner slot (where you would put the phone ticket or e-mail ticket quick insert) then the ticket owner/creator is that person. However, i do agree with your logic that it should be whoever put the info there.

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athanasiusrc Offline Member Posts: 42 Join Date: Jun 2006	Create Ticket bug - 07-07-2006, 09:47 PM Logged in as me (hosted version). Created a new ticket and set the assigned user to someone else. When he opened the ticket in his account and looked at the audit information, he was listed as the ticket creator. Aquinas and More Catholic Goods

AKL-MFCU Offline Member Posts: 147 Join Date: Feb 2006 Location: Lakeland, Florida - USA	if its from staff side - 08-07-2006, 02:32 PM if you opened the ticket through staff side and set him in the initial owner slot (where you would put the phone ticket or e-mail ticket quick insert) then the ticket owner/creator is that person. However, i do agree with your logic that it should be whoever put the info there.