Create ticket, but dont send email for a specific email address - Kayako

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Posts: 27

Join Date: Sep 2004

Create ticket, but dont send email for a specific email address - 07-04-2008, 10:40 AM

Hi All,

I have tickets being created, from a specific user, call it ab@ab.com

Now the email being sent to us is from an automated service, and that automated service bounces our ticket creation email.

Is there a way of stopping that ticket creation email being sent? If not, can this be added as a "Feature" for the next release?

Thanks,
Chris

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address, specific, ticket

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