Create ticket when not in To field

Wizzard · **Create ticket when not in To field -** 11-02-2007, 08:12 PM

Right, what we got is a email queue setup for
x@x.com email address, this address gets alot of BCC emails which we want tickets setup for. But because the TO field dosn't match the queue email it simply fails and no ticket is made.

The TO field changes all the time.
As the FROM address is always the same we tried setting up a rule - no go.

Stuck!

supportskins · 12-02-2007, 06:01 PM

Try using the Catch-All Rules of the software for it to accept emails from addresses which are not added in the helpdesk.

phalseid · **cant accept bcc's catch all rule worked for me -** 08-11-2007, 08:35 PM

Quote:

Originally Posted by supportskins

Try using the Catch-All Rules of the software for it to accept emails from addresses which are not added in the helpdesk.

just cut and past the rule that is in catch all. worked perfect!

**bear** · 08-11-2007, 08:45 PM

I can't seems to get it to recognize the BCC recipient address (probably because that gets stripped by the MTA, IIRC). Anyone had any success with that?

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supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	12-02-2007, 06:01 PM Try using the Catch-All Rules of the software for it to accept emails from addresses which are not added in the helpdesk. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

bear Offline Community Moderator Posts: 701 Join Date: Jan 2005	08-11-2007, 08:45 PM I can't seems to get it to recognize the BCC recipient address (probably because that gets stripped by the MTA, IIRC). Anyone had any success with that? ...read me...