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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 35 Join Date: Feb 2006 | Create a ticket without logging in? -
10-07-2008, 06:25 PM
Is it possible for the STAFF to create a ticket remotely with a customers e-mail address? i.e. staff name joe needs to generate a ticket in Kayako under the customers e-mail: somecustomer@somecustomer.com with subject: something important and then a message in the body. It is actually an automated system we are trying to build to create tickets, but as there isn't an API, I'm not sure how to go about doing this. Thoughts? |
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(#2)
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| Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK |
10-07-2008, 06:33 PM
Staff CP -> Tickets -> New Ticket -> Send E-Mail Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member  Posts: 143 Join Date: Apr 2008 Location: Swindon, UK |
11-07-2008, 02:16 PM
You can wait for V4, as Jammie promised this version will have API. Andrew, Holbi |
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(#4)
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| Developer  Posts: 537 Join Date: Dec 2007 Location: Idaho |
11-07-2008, 08:17 PM
Most spam control software would catch and discard spam originating from a mail server with no rDNS for your sender's FQDN. This sort of approach will cause problems for you in the long run. -------------------------------------------------------------------
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| logging, ticket |
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