Created a custom field with company name

Lisa · **Created a custom field with company name -** 07-03-2006, 07:47 PM

We created a custom field so that it's viewable when looking at tickets. Is there any way to be able to click on this field and sort is such as you can subject, ticket id, etc?

At least we can see the company that the ticket is attributed to now but it would be nice to be able to sort it.

Thank You,
Lisa

***Varun Shoor*** · 13-03-2006, 03:09 PM

Quote:

Originally Posted by Lisa

We created a custom field so that it's viewable when looking at tickets. Is there any way to be able to click on this field and sort is such as you can subject, ticket id, etc?

At least we can see the company that the ticket is attributed to now but it would be nice to be able to sort it.

Thank You,
Lisa

If I remember correctly you can add any number of custom fields under your Ticket View, Have a look under Staff CP > Tickets > Manage > Views > Edit.

Regards,

Varun Shoor

elimar · **Sorting -** 10-08-2006, 09:53 PM

You can add custom fields under the ticket view, but you can't make the view sort by a custom field, unless someone knows a secret. I would love to be able to it, anyone have any ideas?

keyguru · 10-08-2006, 10:15 PM

You can create an additional filter where you can select to show only ticket with a specific criteria.

PaulV · 16-08-2006, 07:21 PM

Quote:

Originally Posted by keyguru

You can create an additional filter where you can select to show only ticket with a specific criteria.

True, but it would be nice to have a 'quick-n-easy' sort as are the premade fields.

JonathanC · 23-05-2007, 07:33 PM

Has anyone been able to work out this issue? This is important to us as well. Thanks in advance...

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Custom Field Selection in Autoresponder	mhunt	SupportSuite, eSupport and LiveResponse	4	01-07-2008 10:38 AM
Custom field entries left over from 2.3.5 -> v3	Mikie	SupportSuite, eSupport and LiveResponse	3	24-07-2007 12:10 PM
Custom Field Doesn't Work!!	caitlyntw	SupportSuite, eSupport and LiveResponse	9	06-04-2007 06:16 PM
Merging Custom Fields in ViewTicket of Staff	Mick	SupportSuite, eSupport and LiveResponse	0	21-09-2006 05:48 PM

Lisa Offline Member Posts: 73 Join Date: Feb 2006	Created a custom field with company name - 07-03-2006, 07:47 PM We created a custom field so that it's viewable when looking at tickets. Is there any way to be able to click on this field and sort is such as you can subject, ticket id, etc? At least we can see the company that the ticket is attributed to now but it would be nice to be able to sort it. Thank You, Lisa

elimar Offline New Member Posts: 3 Join Date: May 2006	Sorting - 10-08-2006, 09:53 PM You can add custom fields under the ticket view, but you can't make the view sort by a custom field, unless someone knows a secret. I would love to be able to it, anyone have any ideas?

keyguru Offline New Member Posts: 19 Join Date: May 2006	10-08-2006, 10:15 PM You can create an additional filter where you can select to show only ticket with a specific criteria.

JonathanC Offline New Member Posts: 27 Join Date: Apr 2004	23-05-2007, 07:33 PM Has anyone been able to work out this issue? This is important to us as well. Thanks in advance... Jon