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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 33 Join Date: Apr 2008 | creating tickets -
05-06-2008, 03:29 AM
It might be something silly i haven't setup. I observed tickets are not being created when there is a CC e-mail in the support request. I know the cron job is running atleast every hour, but the ticket is not getting created even after the job ran. Did i do something wrong? forgot to setup something? example: To:support@abc.com --> This e-mail is configured in e-mail parser CC:me@abc.com --> this is not configured |
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(#2)
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| Developer  Posts: 670 Join Date: Dec 2007 Location: Idaho |
13-06-2008, 08:03 PM
Please open this as a support ticket request. This may be a misconfiguration, or it may be a bug; we'll need access to find out. -------------------------------------------------------------------
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