Critical bug, cacheing

[chelsel]

I am testing a new supportsuite installation and I have sent some tickets into the system. When I delete the tickets they are still showing up because the browser has cached the pages!! I am using IE6 with Temporary Internet Files, Check for new versions, Automatically (the default).

It appears that the cache headers for the PHP pages are not set properly. I know that I can "shift-reload" or change my browser default settings but this is an inappropriate solution since I can not expect all my users to have the "correct" cache settings to work with the help desk. Please advise.

Thank you.

[supportskins]

Which version of Kayako are you using? We have never experienced any such issue. Is there are cache supporting software installed on your server?

[chelsel]

NO BUG... Our Apache server had an incorrect (for this application) .htaccess file. The .htaccess file should look like the following:

ExpiresActive On
ExpiresDefault "access plus 0 seconds"
ExpiresByType image/gif "access plus 1 days"
ExpiresByType image/jpeg "access plus 1 days"
ExpiresByType image/png "access plus 1 days"
ExpiresByType text/css "access plus 1 days"
ExpiresByType text/javascript "access plus 1 days"
ExpiresByType application/x-javascript "access plus 1 days"
ExpiresByType image/x-icon "access plus 1 days"

Interestingly, Internet Explorer respected the cache settings that our server was sending and Firefox ignored the settings... this means that there is actually a "bug" in Firefox since it is not respecting the server cache instructions... but that's not your issue.

Cliff.