cron job help

[wong]

which cronjob is correct ?

lynx --dump http://domain.here/cron/index.php > /dev/null

or

*/5 * * * * GET http://www.mydomain/supportsuite/cr...x.php?_t=parser

[Neil-UKWSD]

Hi,

Both will work, I was advised by Varun when I set our up to use the first one. It's actually setup as:

0 * * * * lynx --dump http://domain.here/cron/index.php > /dev/null

But we are using piping to get the emails into the system so don't need it running as offten.


If your using POP3/IMAP fetching you should use the following to run the parser by cron:

*/5 * * * * lynx --dump http://domain.here/cron/index.php?_t=parser > /dev/null


Obviously you need to edit the URL and path to where you have SupportSuite or eSupport installed.

[mommacude]

I have tried this and for some reason it doesn't seem to be running. Is this a problem with our server? Anyone know? I used CPANEL and had it direct the results to my email and so far nothing.

And I think this is why my scheduled tasks keep stopping.

[Neil-UKWSD]

Hi,

The /dev/null on the end tells it to discard any email output.

[mommacude]

Do I need to put the beginning part on?

I see above you show:

0 * * * * lynx --dump http://domain.here/cron/index.php > /dev/null

I just entered

lynx --dump http://domain.here/cron/index.php > /dev/null

Do I need to put the 0 * * * * on there also?

Thanks for your help.

[Neil-UKWSD]

Hi,

The 0 * * * * represent what is entered in the boxes in the advanced cron section in cPanel, set those to match and just enter the lynx --dump http://domain.here/cron/index.php > /dev/null in the command to run.

[mommacude]

OK the answer I'm getting now is:

GIF89a

€ ÿÿÿ !ù
,

D
;

I'm assuming this is a good result, correct? It's hitting some hidden gif file?

[Neil-UKWSD]

Hi,

Thats fine, this is basically the gif file it runs when you access via the helpdesk to trigger the tasks.

[alcheme]

I have another post about this too but I also get this email notification from the CRON:

GIF89a

€ ÿÿÿ !ù
,

D
;

or

GIF89a

€ÿÿÿ!ù
,

D
;Total Messages in Inbox: 0<br>Total Messages in Inbox: 0<br>0 Total Messages<br>Rejected


These are the CRONS i am trying with no luck:

* * * * * GET http://www.website.com/supportsuite/....php?_t=parser

* * * * * GET http://www.website.com/supportsuite/cron/index.php

* * * * * GET http://www.website.com/supportsuite/cron/index.php > /dev/null

5,10,15,20,25,30,35,40,45,50,55,0 * * * * GET http://www.website.com/supportsuite/....php?_t=parser > /dev/null

* * * * * lynx --dump http://www.website.com/supportsuite/cron/index.php > /dev/null

* * * * * lynx --dump http://www.website.com/supportsuite/....php?_t=parser > /dev/null

[tbenoit]

Here is my job. It polls POP3 every 2 minutes:

*/2 * * * * /usr/bin/wget -O /dev/null http://www.mydomainname.com/supportsuite/cron/index.php?_t=parser >/dev/null 2>/dev/null

[alcheme]

Hi,

I tried the following with no luck:

*/2 * * * * /usr/bin/wget -O /dev/null http://www.website.com/supportsuite/....php?_t=parser >/dev/null 2>/dev/null

AND

* * * * * /usr/bin/wget -O /dev/null http://www.website.com/supportsuite/....php?_t=parser


Here is the email I get from the second:


"--09:44:22-- http://www.website.com/supportsuite/....php?_t=parser
=> `/dev/null'
Resolving www.website.com... done.
Connecting to www.website.com[**.**.***.47]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]

0K 121.09 KB/s

09:44:23 (121.09 KB/s) - `/dev/null' saved [124]"

Is this CORRECT? AM I Getting somewhere?

Shane

[jerett]

Do crons need to be setup on our part if utilizing cpanel and the piping feature?

[tbenoit]

Shane,

Do this:

1) Remove the "-O /dev/null" from the command. This will have the output go to standard-out.

2) Remove the ">/dev/null 2>/dev/null> which will take care of standard-out being forced to /dev/null

Run it again and see what the output shows. All the above does is removed the parts of the command that "hides" the output so you/we can see it.

[tbenoit]

Originally Posted by jerett

Do crons need to be setup on our part if utilizing cpanel and the piping feature?

No. However, the problem you will then face is the onslaught of SPAM as Tickets. By having it poll for a POP3 account, the mail server's SPAM filtering will kick in before SupportSuite gets the emails to create a ticket.

Personally, I haveour SPAM filtering set to just rewrite the subject and I then have SupportSuite send all emails/tickets that begin with that subject to a "Spam" queue so I can review them (just in case there is an email that is marked as SPAM when it really isn't).