cron -- pop3 polling -- help

theacolyte · **cron -- pop3 polling -- help -** 02-09-2007, 07:58 PM

Hi All,

I get a blank page when I go to http://xxx/cron/index.php

(url is correct)

No emails are parsed.

Forced ASCII upload, chmod to 755...

Any ideas?

theacolyte · 02-09-2007, 08:02 PM

I guess you can't run it manually like that anymore.

You have to use http://xxxx/index.php?_t=parser

Of course, now I just found that my PHP doesn't support IMAP!

craigbrass · 02-09-2007, 08:34 PM

You should be able to run the cron for the parser directly. No reason why it wouldn't work as this is all the cron job would do if it was setup.

As you say, you just need to get IMAP support enabled in PHP and it should work fine. Let us know if you still have problems though.

**Jamie Edwards** · 02-09-2007, 08:37 PM

Quote:

Originally Posted by theacolyte

I guess you can't run it manually like that anymore.

You have to use http://xxxx/index.php?_t=parser

Of course, now I just found that my PHP doesn't support IMAP!

The only thing that should load is a 1x1 sized (pixel) GIF file when running the cron page - it shouldn't display anything.

Make sure that the parser task is enabled under Tasks in the administrator control panel - it is disabled by default.

theacolyte · 03-09-2007, 02:58 AM

So here's the scoop.

I made sure the task was enabled under the task scheduler. The task itself is greyed out, but it says it's enabled.

Cron is running it just fine. I can see it under the task log.

However, the task log entry is completely blank. It just shows an execution time and that it was sucessful, no title.

Any ideas?

theacolyte · 03-09-2007, 03:51 AM

I fixed it myself.

I had to manually go into SQL table swcron and change the autorun value to 1.

Heh.

theacolyte · 03-09-2007, 04:17 AM

What's interesting is email parsing does not take place every 10 minutes if there's another task to perform...

craigbrass · 03-09-2007, 10:06 AM

That would appear to be a bug. I suggest you submit a ticket about it (http://members.kayako.net -> "Get Support") to have them investigate it as if it is a bug, they can pass it to the developers for fixing.

bmartindcs · 14-10-2007, 12:36 AM

is /cron/index.php supposed to be 755??

Default had only owner with execution rights and Cron wouldnt execute /cron/index.php properly until I CHMOD 755, then in task settings, disabled and re-enabled the pop fetching to get the "next run time" value reset to a time in the future. Next run time was stuck as same value as last run and wouldnt execute.

craigbrass · 14-10-2007, 08:53 AM

Tried 777? Also, what is your full cron command?

bmartindcs · 14-10-2007, 07:30 PM

Correction, CHMOD 755 on /cron/index.php did not fix the problem.

I noticed a couple things after my installation:

1) Pseudo Cron does not execute pop fetching period. It is enabled under task manager, and I have tried disable/enable to "wake it up". No go. All other tasks execute via pseudo cron fine

2) To get around that I setup a cron per the manual for /cron/index.php . That would not execute the mail fetcher. I opened /cron/index.php by hand in a browser and got a blank page and no mail fetcher. I changed the cron to run /cron/index.php?_t=parser and it works now. Either something is wrong, or the manual is wrong, or bug. I have submitted a ticket already and not heard back.

3) I dont know if this is related or not, but I am also having trouble with SupportSuite sending mail. I reply to a ticket in the ticket manager, and after submitting it sends me to a blank page. Mail is not delivered. I checked my Exim Log and I see no attempt to send mail.

Imap is enabled in PHP.

craigbrass · 14-10-2007, 08:41 PM

And your definite it is enabled inside Kayako's scheduled tasks? It should say "Disable" if it is enabled.

bmartindcs · 14-10-2007, 09:06 PM

100% sure. And I am aware of it coming disabled and of the confusion on "it says enable" so it must be enabled, when in fact that means "TO enable it" click here. It is turned on.

craigbrass · 14-10-2007, 09:08 PM

I suggest you contact support then (http://members.kayako.net -> "Get Support").

bmartindcs · 15-10-2007, 03:59 AM

Solved by upgrading PHP to 5.x (latest stable). I upgraded Mysql to latest stable 5.x as well, but I believe it was the php upgrade that did the trick.

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theacolyte Offline New Member Posts: 9 Join Date: Sep 2007	cron -- pop3 polling -- help - 02-09-2007, 07:58 PM Hi All, I get a blank page when I go to http://xxx/cron/index.php (url is correct) No emails are parsed. Forced ASCII upload, chmod to 755... Any ideas?

theacolyte Offline New Member Posts: 9 Join Date: Sep 2007	02-09-2007, 08:02 PM I guess you can't run it manually like that anymore. You have to use http://xxxx/index.php?_t=parser Of course, now I just found that my PHP doesn't support IMAP!

theacolyte Offline New Member Posts: 9 Join Date: Sep 2007	03-09-2007, 02:58 AM So here's the scoop. I made sure the task was enabled under the task scheduler. The task itself is greyed out, but it says it's enabled. Cron is running it just fine. I can see it under the task log. However, the task log entry is completely blank. It just shows an execution time and that it was sucessful, no title. Any ideas?

theacolyte Offline New Member Posts: 9 Join Date: Sep 2007	03-09-2007, 03:51 AM I fixed it myself. I had to manually go into SQL table swcron and change the autorun value to 1. Heh.

theacolyte Offline New Member Posts: 9 Join Date: Sep 2007	03-09-2007, 04:17 AM What's interesting is email parsing does not take place every 10 minutes if there's another task to perform...

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	03-09-2007, 10:06 AM That would appear to be a bug. I suggest you submit a ticket about it (http://members.kayako.net -> "Get Support") to have them investigate it as if it is a bug, they can pass it to the developers for fixing. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bmartindcs Offline New Member Posts: 22 Join Date: Oct 2007	14-10-2007, 12:36 AM is /cron/index.php supposed to be 755?? Default had only owner with execution rights and Cron wouldnt execute /cron/index.php properly until I CHMOD 755, then in task settings, disabled and re-enabled the pop fetching to get the "next run time" value reset to a time in the future. Next run time was stuck as same value as last run and wouldnt execute.

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	14-10-2007, 08:53 AM Tried 777? Also, what is your full cron command? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	14-10-2007, 08:41 PM And your definite it is enabled inside Kayako's scheduled tasks? It should say "Disable" if it is enabled. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bmartindcs Offline New Member Posts: 22 Join Date: Oct 2007	14-10-2007, 09:06 PM 100% sure. And I am aware of it coming disabled and of the confusion on "it says enable" so it must be enabled, when in fact that means "TO enable it" click here. It is turned on.

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	14-10-2007, 09:08 PM I suggest you contact support then (http://members.kayako.net -> "Get Support"). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bmartindcs Offline New Member Posts: 22 Join Date: Oct 2007	15-10-2007, 03:59 AM Solved by upgrading PHP to 5.x (latest stable). I upgraded Mysql to latest stable 5.x as well, but I believe it was the php upgrade that did the trick.