Cron setup / parser - Kayako

Adrnalnrsh · **Cron setup / parser -** 16-09-2008, 01:23 AM

Do we need two cron jobs setup to run the scheduled tasks

i.e. http://domain.com/esupport/cron/index.php

and a second cron running the parser switch?

i.e. http://domain.com/esupport/cron/index.php?_t=parser

?????????

craigbrass · 16-09-2008, 06:56 AM

You can run the first one if you have Parser enabled in Admin CP -> Scheduled Tasks -> Manage

supportskins · 16-09-2008, 11:06 AM

A cron is needed if you wish to automate the execution.

craigbrass · 16-09-2008, 11:57 AM

I thought if it was enabled in the scheduled tasks list it would get run with the main cron...

Siora · 16-09-2008, 01:23 PM

I've alway had to run the _parser and _ticket crons in order to get the parser and escalations to work.

craigbrass · 16-09-2008, 02:03 PM

Hmm, isn't this a bug, then?

Adrnalnrsh · 16-09-2008, 04:47 PM

Quote:

Originally Posted by craigbrass

You can run the first one if you have Parser enabled in Admin CP -> Scheduled Tasks -> Manage

Thanks I will try that first.

Brandon! · 16-09-2008, 04:58 PM

I have to use both cron jobs or it seems like the _parser never runs. We don't use ticket escalations, so I can't comment on that part.

supportskins · 16-09-2008, 09:23 PM

Quote:

Hmm, isn't this a bug, then?

Initially that was exactly what I thought however I have told that Kayako change the way the cron works hence a seperate cron is required for the parser.

***John Haugeland*** · 16-09-2008, 09:25 PM

It's essentially a documentation bug, in that up until recently, the documentation didn't mention this, which led to a lot of incomplete setups.

supportskins · 16-09-2008, 09:26 PM

Quote:

It's essentially a documentation bug, in that up until recently, the documentation didn't mention this, which led to a lot of incomplete setups.

I do not think this is a documentation bug. While I was working in Kayako a single cron for cron/index.php did the job

Adrnalnrsh · 16-09-2008, 10:44 PM

I tested it with just enabling the parser in the Schedule Tasks, and pointed the cron to cron/index.php and it didn't work. I still had to add a second cron = to cron/index.php?_t=parser

***John Haugeland*** · 16-09-2008, 11:14 PM

Quote:

Originally Posted by supportskins

I do not think this is a documentation bug. While I was working in Kayako a single cron for cron/index.php did the job

Things change.

***John Haugeland*** · 16-09-2008, 11:14 PM

Quote:

Originally Posted by Adrnalnrsh

I tested it with just enabling the parser in the Schedule Tasks, and pointed the cron to cron/index.php and it didn't work. I still had to add a second cron = to cron/index.php?_t=parser

Yes, that's because both are required. The documentation is in error on this point.

Adrnalnrsh · 16-09-2008, 11:19 PM

Ok thanks.

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Adrnalnrsh Offline New Member Posts: 7 Join Date: Oct 2005	Cron setup / parser - 16-09-2008, 01:23 AM Do we need two cron jobs setup to run the scheduled tasks i.e. http://domain.com/esupport/cron/index.php and a second cron running the parser switch? i.e. http://domain.com/esupport/cron/index.php?_t=parser ?????????

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-09-2008, 06:56 AM You can run the first one if you have Parser enabled in Admin CP -> Scheduled Tasks -> Manage Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	16-09-2008, 11:06 AM A cron is needed if you wish to automate the execution. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-09-2008, 11:57 AM I thought if it was enabled in the scheduled tasks list it would get run with the main cron... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	16-09-2008, 01:23 PM I've alway had to run the _parser and _ticket crons in order to get the parser and escalations to work. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-09-2008, 02:03 PM Hmm, isn't this a bug, then? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Brandon! Offline New Member Posts: 23 Join Date: Feb 2007	16-09-2008, 04:58 PM I have to use both cron jobs or it seems like the _parser never runs. We don't use ticket escalations, so I can't comment on that part. eSupport v3.30.02-STABLE

Adrnalnrsh Offline New Member Posts: 7 Join Date: Oct 2005	16-09-2008, 10:44 PM I tested it with just enabling the parser in the Schedule Tasks, and pointed the cron to cron/index.php and it didn't work. I still had to add a second cron = to cron/index.php?_t=parser

Adrnalnrsh Offline New Member Posts: 7 Join Date: Oct 2005	16-09-2008, 11:19 PM Ok thanks.