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  (#1) Old
-Dan Offline
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Cross posting reply - 08-02-2007, 12:48 PM

Hello,

I just wonder is there any way that can make the 2 staffs not to post reply for a ticket at same time?

Also just wonder if it's possible to have staff auto assigned when he reply the ticket?

Cheers
   
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rcole Offline
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09-02-2007, 09:24 PM

Admin CP>Settings>Tickets>Enable/Disable Ticket Locking
   
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Hermelin Offline
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09-02-2007, 09:36 PM

and each staff has to configure the option to be set owner on reply.

Anne


Using e-support 3.20.02 for internal support
   
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-Dan Offline
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10-02-2007, 01:47 PM

Thanks Rcole,

Anne could you explain it more please...
   
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