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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Aug 2006 | Cross posting reply -
08-02-2007, 12:48 PM
Hello, I just wonder is there any way that can make the 2 staffs not to post reply for a ticket at same time? Also just wonder if it's possible to have staff auto assigned when he reply the ticket? Cheers |
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(#2)
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| New Member Posts: 3 Join Date: Feb 2007 |
09-02-2007, 09:24 PM
Admin CP>Settings>Tickets>Enable/Disable Ticket Locking |
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(#3)
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| Member Posts: 42 Join Date: Nov 2006 Location: Germany |
09-02-2007, 09:36 PM
and each staff has to configure the option to be set owner on reply. Anne |
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(#4)
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| New Member Posts: 9 Join Date: Aug 2006 |
10-02-2007, 01:47 PM
Thanks Rcole, Anne could you explain it more please...  |
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