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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada | Custom Feilds -
28-05-2007, 11:35 PM
Why is it that when you create a custom radio feild that you are forced to set one as "selected." I would like to display a list of radio feilds but do not want one selected by default but it does not seem this is possible. Am I missing something? |
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(#2)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
29-05-2007, 12:26 AM
Also, when I select "Staff and User Ticket Creation" as my type the custom feilds only show up under staff ticket creation and not under the support centre. Any reason why? Is this a bug? |
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(#3)
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| Member Posts: 182 Join Date: Jul 2006 |
11-07-2007, 08:37 AM
Hi Siora, Please make sure that you are not using old or modified templates. You can also email me to get this issue fixed at mahesh.slaria AT kayako.com by providing Admin CP access. Regards, |
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(#4)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
11-07-2007, 01:19 PM
Hi Mahesh, I sent you an email to bugs @ kayako . com befor I saw this thread. I am using the "one step ticket submission" mod provided by softair. Is this causing the issue? If so, is there no way around this or do I have to just create feilds for staff and user seperately. It does work if I create them seperately just not when I use the "staff and user ticket creation" feild. |
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