Custom Fields - Kayako

avidianite · **Custom Fields -** 31-08-2006, 12:26 AM

I'm very perplexed...I added a number of departments, then I added a custom field. All was well. Today, I realized I needed another couple of departments so I created them. Unfortunately the new departments don't see the custom field. Has anybody seen this before, and maybe do you know what I'm doing wrong?

supportskins · 31-08-2006, 05:41 AM

Check if the Custom Field group is assigned to the new department. The group does not get assigned automatically, you have to manually assign it to the Custom Field group. Hope this helps.

avidianite · 31-08-2006, 04:50 PM

Great thanks, that did the trick!

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avidianite Offline New Member Posts: 16 Join Date: Aug 2006	Custom Fields - 31-08-2006, 12:26 AM I'm very perplexed...I added a number of departments, then I added a custom field. All was well. Today, I realized I needed another couple of departments so I created them. Unfortunately the new departments don't see the custom field. Has anybody seen this before, and maybe do you know what I'm doing wrong?

avidianite Offline New Member Posts: 16 Join Date: Aug 2006	31-08-2006, 04:50 PM Great thanks, that did the trick!