Custom Fields and Mail Sending - Kayako

Borny · **Custom Fields and Mail Sending -** 03-10-2006, 05:55 PM

Hello,

I would like to indicate the custom fields from my ticket in the Sending mail fonction.
In the content text area, i would like to have the custom fields value by default.
Is it possible to do that ? Even if i have to modify source code.

Best regards.

***Varun Shoor*** · 03-10-2006, 10:53 PM

Hi Borny,
I am a bit confused on what you are trying to do, Can you please explain in a bit more detail?

Regards,

Varun Shoor

Borny · 04-10-2006, 09:24 AM

Hi and thx for replying as quickly.

I'm sorry if my english is not very good but i'm french

OK so, i created specific ticket with custom required fields.
When someone create a new ticket, in the Staff CP i'm able to see the custom fields information in the general tab.
But when i want to forward or to reply to this ticket, the custom fields (that are obviously very important) don't appear in the mail content.

According to me, the easiest solution will be to automaticaly report custom fields in the mail content and in that case, staff could just send the mail or complete mail ( add information after custom fields for example ) and send it.

Is it more clear ?

Best regards

***Varun Shoor*** · 04-10-2006, 11:23 AM

Quote:

Originally Posted by Borny

Hi and thx for replying as quickly.

I'm sorry if my english is not very good but i'm french

OK so, i created specific ticket with custom required fields.
When someone create a new ticket, in the Staff CP i'm able to see the custom fields information in the general tab.
But when i want to forward or to reply to this ticket, the custom fields (that are obviously very important) don't appear in the mail content.

According to me, the easiest solution will be to automaticaly report custom fields in the mail content and in that case, staff could just send the mail or complete mail ( add information after custom fields for example ) and send it.

Is it more clear ?

Best regards

Understood, So you basically want a way to Quote the custom field data when replying?

Regards,

Varun Shoor

Borny · 04-10-2006, 11:31 AM

Yes

when reply and forwarding

Borny · 06-10-2006, 09:52 AM

No Solution ?

Borny · 20-10-2006, 09:29 AM

Hi, could you, please, answer to my POST or my PM ... I really need to find a way to quote custom fields.

Regards

sureshkumar.mr · 20-10-2006, 12:19 PM

Go to http://bugs.kayako.net add it to feature list and wait till they add your feature.

Borny · 31-10-2006, 09:48 AM

I did it, but nobody is assigned to my problem .... some suggestions ?

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Borny Offline New Member Posts: 6 Join Date: Oct 2006	Custom Fields and Mail Sending - 03-10-2006, 05:55 PM Hello, I would like to indicate the custom fields from my ticket in the Sending mail fonction. In the content text area, i would like to have the custom fields value by default. Is it possible to do that ? Even if i have to modify source code. Best regards.

Borny Offline New Member Posts: 6 Join Date: Oct 2006	04-10-2006, 11:31 AM Yes when reply and forwarding

Borny Offline New Member Posts: 6 Join Date: Oct 2006	06-10-2006, 09:52 AM No Solution ?

Borny Offline New Member Posts: 6 Join Date: Oct 2006	20-10-2006, 09:29 AM Hi, could you, please, answer to my POST or my PM ... I really need to find a way to quote custom fields. Regards

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	20-10-2006, 12:19 PM Go to http://bugs.kayako.net add it to feature list and wait till they add your feature.

Borny Offline New Member Posts: 6 Join Date: Oct 2006	31-10-2006, 09:48 AM I did it, but nobody is assigned to my problem .... some suggestions ?