Custom Fields not showing up in STAFF area

techs · **Custom Fields not showing up in STAFF area -** 12-02-2007, 11:24 PM

We created custom fields that the client can see when they open a ticket but when our staff opens them they don't see these custom fields.

supportskins · 13-02-2007, 09:36 AM

Custom fields for Staff Ticket Creation is different from Client Ticket Creation. Make sure you have set the field type correctly.

jpuff · 13-02-2007, 02:07 PM

Depending on what build your using, if you're using the User and Staff Creation option you have to restore the templates.

Admin CP->Templates>Diagnostics->List->Restore the Upgrade Revert Required.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Would like staff to be able to sort on custom fields in a view	Mick	Wont Implement / Already Implemented	0	07-11-2006 03:33 PM
Merging Custom Fields in ViewTicket of Staff	Mick	SupportSuite, eSupport and LiveResponse	0	21-09-2006 05:48 PM

techs Offline Member Posts: 41 Join Date: Oct 2006	Custom Fields not showing up in STAFF area - 12-02-2007, 11:24 PM We created custom fields that the client can see when they open a ticket but when our staff opens them they don't see these custom fields.

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	13-02-2007, 09:36 AM Custom fields for Staff Ticket Creation is different from Client Ticket Creation. Make sure you have set the field type correctly. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jpuff Offline Member Posts: 78 Join Date: Aug 2006	13-02-2007, 02:07 PM Depending on what build your using, if you're using the User and Staff Creation option you have to restore the templates. Admin CP->Templates>Diagnostics->List->Restore the Upgrade Revert Required.