custom files problem since 3.00.90

f0rd42 · **custom files problem since 3.00.90 -** 28-06-2006, 08:18 AM

Hi All
I have several groups created and assign users to that groups if they have service contracts. It's basically one group per service Contract customer and the I put all the users into the groups.

Furthermore I have created some custom fields associated with the group, i.e.Fields for Serialnumbers, Start and End Date, Notes, etc.
This has the advantage, that if someone creates a ticket, I can immediately see information about his service plan

These custom fields are visible in the group edit / creation form.
Since I upgraded to 3.00.90 stable I can enter the information into these fields, but they don't get saved.

Help please, that totally messes up my system.
Any help is appreciated.

Andre

kaviar · 28-06-2006, 11:01 PM

I'm having the same problems

Mattias Segerdahl · 05-08-2006, 11:11 PM

I'm also having the exact same problem.

This needs to be fixed ASAP!

Mattias Segerdahl · 08-08-2006, 11:21 AM

Will this be adressed any time soon, the software is pretty much useless to me until customfields have been fixed. Is this fixed in the cvs?

BigDawgRob · 08-08-2006, 04:41 PM

I had the same problem and found a fix, though please proceed with caution and at your own risk!

I isolated the problem to includes\functions_customfields.php
To fix the issue I copied a historical copy of this file from an old pre-3.0.90 version of SupportSuite and it now works. Looks like the data is being saved but not displayed.

bareAre · 10-08-2006, 04:31 PM

The values are updated. However, they are not displayed.

To solve, do this in functions_customfields.php TWICE (the same string is located two places):

Change:
parseCFData($typeid, $customfieldidlist, $customfieldvalues, $customfielddata, $customfieldoptions);

to
parseCFData($typeid, &$customfieldidlist, &$customfieldvalues, &$customfielddata, &$customfieldoptions);

thurmma · 10-08-2006, 06:24 PM

1,000,000 credits to bareAre

Thank you for this fix!!!!

mblake1 · 10:31 AM

Updating the code is a step in the right direction. Fields display info that has been entered into custom fields, but once saved they are not editable.

Strange, I can edit some tickets, but not all. Any suggestions about what may be going wrong?

I thought I'd see lots of forum entries on custom fields if this problem was widespread.

***Varun Shoor*** · 18-08-2006, 08:54 PM

Are you using the CVS build or the code modification posted by client?

Regards,

Varun Shor

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kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	28-06-2006, 11:01 PM I'm having the same problems

Mattias Segerdahl Offline New Member Posts: 4 Join Date: Aug 2006	05-08-2006, 11:11 PM I'm also having the exact same problem. This needs to be fixed ASAP!

Mattias Segerdahl Offline New Member Posts: 4 Join Date: Aug 2006	08-08-2006, 11:21 AM Will this be adressed any time soon, the software is pretty much useless to me until customfields have been fixed. Is this fixed in the cvs?

BigDawgRob Offline Member Posts: 92 Join Date: May 2006 Location: Luton, UK	08-08-2006, 04:41 PM I had the same problem and found a fix, though please proceed with caution and at your own risk! I isolated the problem to includes\functions_customfields.php To fix the issue I copied a historical copy of this file from an old pre-3.0.90 version of SupportSuite and it now works. Looks like the data is being saved but not displayed.

bareAre Offline New Member Posts: 18 Join Date: Mar 2006	10-08-2006, 04:31 PM The values are updated. However, they are not displayed. To solve, do this in functions_customfields.php TWICE (the same string is located two places): Change: parseCFData($typeid, $customfieldidlist, $customfieldvalues, $customfielddata, $customfieldoptions); to parseCFData($typeid, &$customfieldidlist, &$customfieldvalues, &$customfielddata, &$customfieldoptions);

thurmma Offline New Member Posts: 6 Join Date: Jul 2005	10-08-2006, 06:24 PM 1,000,000 credits to bareAre Thank you for this fix!!!!