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Shawn Offline

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Posts: 13

Join Date: Jan 2006

customer e-mail - 14-02-2006, 07:15 PM

When i make a new post or change stus or for that matter do anything with a ticket the customer gets nothing letting them know the status of the ticket.
Where can i turn this feature on or am i just doing something wrong? Thanks any help appreciated.

No trees were harmed in the submission of this email, but a bunch of electrons were terribly Inconvenienced.

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