Customer email and check status

zeroanarchy · **Customer email and check status -** 18-05-2008, 10:59 PM

I have recently installed Kayako and have been running a few test. Can someone tell me how to solve the following issue.

If a client generates a ticket without logging in, they receive an email after submitting the ticket with a link "You can check the status of or reply to this Ticket online at:...."

If the client clicks on the link they get the following message:
"ERROR: You do not have enough permissions to access this page. Please log in by entering your Email Address and Password."

How can I change this so the user can view the status without having to login? Especially if they never logged in when submitting the original ticket.

Cheers
zeroanarchy

supportskins · 19-05-2008, 05:42 AM

You can use the autologin mod which is provided by a couple of companies

zeroanarchy · 19-05-2008, 05:50 AM

I am gathering that you can submit a ticket without logging in. Well I have been able to.

Interested to know how your option works if a public user submitted a ticket without logging? Do they have to create a username and password to view the status of the ticket they have submitted?

supportskins · 19-05-2008, 06:06 AM

Client users have to be a "validated" user and will have to login into the Client Support Center to view ticket status.

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supportskins Offline Senior Member Posts: 3,267 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	19-05-2008, 05:42 AM You can use the autologin mod which is provided by a couple of companies Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zeroanarchy Offline New Member Posts: 2 Join Date: May 2008 Owned License	19-05-2008, 05:50 AM I am gathering that you can submit a ticket without logging in. Well I have been able to. Interested to know how your option works if a public user submitted a ticket without logging? Do they have to create a username and password to view the status of the ticket they have submitted?

supportskins Offline Senior Member Posts: 3,267 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	19-05-2008, 06:06 AM Client users have to be a "validated" user and will have to login into the Client Support Center to view ticket status. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/