Customer name in the Ticket view

sbargay · **Customer name in the Ticket view -** 01-05-2008, 04:21 PM

In the detialed Ticket view, I can see almost all the fields relevant to the ticket. Under the general tab there is at least one field that is missing is the Full Name field,

How can I change the list of fields that will appear there?

Thanks
Saar

ecornet · 01-05-2008, 05:09 PM

under views click on view options > edit views and add in Full Name

sbargay · 01-05-2008, 05:32 PM

I know how to add it to the views, I'm trying to add the Full Name to the detailed view of a ticket. The one you see after you select the ticket from the view under the General tab.

ecornet · 01-05-2008, 05:44 PM

Isn't that the same as Author?

sbargay · 01-05-2008, 06:05 PM

usually - yes
but i wanted to know how to add it to the section of "User Details" of the ticket.

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sbargay Offline New Member Posts: 8 Join Date: Feb 2008 Owned License	Customer name in the Ticket view - 01-05-2008, 04:21 PM In the detialed Ticket view, I can see almost all the fields relevant to the ticket. Under the general tab there is at least one field that is missing is the Full Name field, How can I change the list of fields that will appear there? Thanks Saar

ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	01-05-2008, 05:09 PM under views click on view options > edit views and add in Full Name VoiceWay IP Telephony for Business and Residential

sbargay Offline New Member Posts: 8 Join Date: Feb 2008 Owned License	01-05-2008, 05:32 PM I know how to add it to the views, I'm trying to add the Full Name to the detailed view of a ticket. The one you see after you select the ticket from the view under the General tab.

ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	01-05-2008, 05:44 PM Isn't that the same as Author? VoiceWay IP Telephony for Business and Residential

sbargay Offline New Member Posts: 8 Join Date: Feb 2008 Owned License	01-05-2008, 06:05 PM usually - yes but i wanted to know how to add it to the section of "User Details" of the ticket.