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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 10 Join Date: Jan 2005 | Customer reply by email -
02-07-2008, 03:56 PM
Dear All, Due to spam I have some rules made: There are 3 rules: 1. Destination emaill adres | contains | support@domainname.com 2. If staff reply | equal | false 3. If reply | equal | false With match any criteria. Emails send direct to the emailadres are not going in the supportdesk. Users get a email that they have to send in tickets on the website = OK Staf reply's by email or from supportsuite are send to customers = OK If customer reply's back they get the email that they need to send in the tickets on the website. But there is a rule Is Reply is false Why is this rule not working? Did I do something wrong? regards |
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(#2)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
02-07-2008, 08:53 PM
Sounds like a configuration issue. I suggest you contact support (http://members.kayako.net -> "Get Support") so they can check everything over. Icon Headquarters - Its Elixir - Web2Messenger |
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