customer support: be much more careful with changing Admin Settings

[Jamie Edwards]

Originally Posted by netFusion

I can respect that position. I also do not post my internal policies and procedures in public for my clients. I do, however, have a "mission statement" posted for the public to know what my intentions are so that my clients have a comfortable level of expectation.

It is then up to us to decide the best way to meet that level of expectation, as long as we get the job done right and do not impact the client in a less than positive maner.

Eddie

This is a good point. We will include one on our main site. Our About Us page kind of consolidates a profile and mission statement into one, but a separate one is needed. I will do this and publish it soon.

[craigbrass]

http://www.invisionpower.com/corporate/standards.html is a good example. Would need expanding a bit for Kayako tho.