Customer support page is blank - everything else works

mrlament

Hi All,

I've got eSupport installed on my server. The files we uploaded as binary, I changed the permission on my key.php as well as my cache and file directories. I have zend and mbstring installed and the admin and staff control panels work just fine, but when I try to access the main support page (the one my customers will see) it's just a blank. Can anyone help me?

Thanks,
Luke

supportskins · 13-05-2008, 06:12 AM

Check your server error_log for any reported errors. Have you edited any templates? A link to your phpinfo too will help.

**Raghav Arora** · 13-05-2008, 11:52 AM

Is it showing Admin/Staff CP?

If yes, make sure that you have the following settings enabled for at least one template group you have:
Admin CP> Templates> Manage Groups> Settings> Is Default Template Group = Yes.

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supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	13-05-2008, 06:12 AM Check your server error_log for any reported errors. Have you edited any templates? A link to your phpinfo too will help. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/