Customer Ticket View - Kayako Community Forums

SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

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Darren Offline

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Posts: 58

Join Date: Apr 2005

Customer Ticket View - 23-06-2006, 09:57 AM

When a Customer logs in to the SupportSuite portal and views their tickets, it is not possible for them to sort, or change the number of tickets displayed.

Is this available on a later version than the one we have (3.00.27) or is it simply not available at all?

When a manager is viewing the tickets for his group in the customer portal, he can only see about 10 tickets at a time - this needs to be configurable. Perhaps in the Admin CP?

Darren

Using 3.00.27

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