 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| |
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 36 Join Date: Dec 2005 | Customers can change ticket status?! -
02-05-2008, 02:37 PM
Hi Guys & Girls, When I send a ticket response I like to leave them on hold to unclutter the helpdesk. Obviously when the customer replies it is changed to open again. It drives me nuts when customers change the ticket status to open from the front end as it brings my attention back to it before it is required. Is there a way to disable this? |
| |  |
|
(#2)
|
| Operations Manager  |
02-05-2008, 02:45 PM
Yes there is - you can disable the ability to do this for each user group, under the Staff Control Panel -> Users -> Manage Groups -------------------------------------------------------------------
|
| | |
|
(#3)
|
| Member Posts: 36 Join Date: Dec 2005 |
02-05-2008, 03:08 PM
Great! Thanks.  |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| The SLA system explained with example implementation | Matthew | SupportSuite, eSupport and LiveResponse | 27 | 09-05-2008 05:52 PM |
| Status change when changing Department of Ticket | Xeserve | Wont Implement / Already Implemented | 8 | 02-02-2008 07:53 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
Linear Mode
