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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Sep 2006 |  Customers not able to download files -
01-05-2008, 08:47 PM
About 2 to 3 days ago I started having problems while having customers download files. It starts normally then zips right through it and says it is complete. Sizes do not match the original. have been using this feature for over a year trouble free but so far no customer has been able to successfully download in the last 3 days. I tried it myself and it does the same to me. I tried to upload a file and it brings up an error page? |
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(#2)
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| Operations Manager  |
01-05-2008, 08:53 PM
Hi Buddy, Are you hosted SupportSuite yourself, or do you have a hosted account with us? -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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