Date of release of next STABLE version

[tomaz]

Last STABLE builds was released on December, the 19th.
Today is March, the 14th.

[jaga]

are you crossing your fingers and hoping too? I assume that'll help just as much.

[HORTENSE]

the reality is that this software has been in development for a long time. we purchased the owned license almost a year ago thinking the final version would be out in a month

but yea, please please please please, let's see another STABLE release! Stable > Gold ... maybe

[remsys]

Any news from Kayako team ?

[pappubhai]

Yes - this is getting annoying and i am a VERY patient man. In any case the product is good but i am getting tired of the live support giving me cannot communicate with server error every 15 minutes.

[tomaz]

Originally Posted by jaga

are you crossing your fingers and hoping too? I assume that'll help just as much.

You're damn right!
With Kayako, I understand what means "can live with or whithout it"... I know it's pretty weird when it concerns a support tool.

[Neil-UKWSD]

Originally Posted by pappubhai

Yes - this is getting annoying and i am a VERY patient man. In any case the product is good but i am getting tired of the live support giving me cannot communicate with server error every 15 minutes.

Hi,

If you've not done so already you need to open a bug for this and post the output of the log file for the WinApp - make sure you running the latest WinApp posted in the WinApp forum.

[tomaz]

I'm not able to change the answers, but my question remains...

[magna]

Yes this is a good question are we going to get a stable verison released within the 6 months that we are paying for this service because this services would be no good if you are not going to release stable verisons within that timeframe otherwise you should be charging that amount per year not per month so you can atleast offer a stable verison within that time.

When is this next stable verison going to come out - do not worry you are not the only person that does this MB is doing it now as well but their system is for a year of upgrades not every 6 months it cost me $40 to keep that access.

[Neil-UKWSD]

Originally Posted by magna

When is this next stable verison going to come out - do not worry you are not the only person that does this MB is doing it now as well but their system is for a year of upgrades not every 6 months it cost me $40 to keep that access.

MB's support is also sold in 6 month blocks, not 12 with their owned licences (http://www.moderngigabyte.net/modern...m?ref=mb_h_16).

Just like MB the support is optional, if no stable updates have been release simply don't renew the support until there is - this just means you will not be able to download new builds and Kayako will not provide support without an active support package.

Varun will not give a date for the next stable release simply becasue if he misses it all **** breaks loose - when it is ready it will be released and announced on the forum.

[magna]

Then that ModernBill was just changed and I will bring it up with them at that point - but if we are paying $40 every 6 months and not receive a stable verison in that time then what is the point of having it because it states that updates are available. When a member of a company states use a unstable verison in the mean time that verison should automaticly become stable because they have endorse it to be used.

I do not pay for Support because I do not use it unless highly needed with something majorly broken - very rare after setup. I pay for updates you may pay for support but I pay for updates not the bandage effect of using unstable verison.

If you have so many bugs and they are fixed in these unstable verison why not release it as stable verison when you switch to another verison number like 3.0.8x because it could be a huge security risk with php/mysql.

If you had a fully working stable production release of the system then stable verisons wouldn't be a big deal just release them when there is a new php/mysql hole like the other companies - I have had 3 releases of vB since the last update here and they dealt with security holes in php/mysql mainly - which I would assume this system has some if not all the same holes that need to be patched.

[Neil-UKWSD]

Hi,

ModernBill's support renewal has been 6 months for quite some time, infact am fairly sure thay were every 6 months when we started to use it just before they initially released v4!

Many of the CVS builds that Kayako have released could have been labled as stable in terms of nothing new had been broken but other bugs that existed in the previous stable build have not been touched so it is just as stable as the previous stable release. Varun was working to have the bulk of the critical remaining open bugs resolved before declaring it stable (such as LR crashing Safari).

The fee you pay either Kayako or MB each 6 months is for both support if you need it and ability to download updates as and when released in both cases this gives you access to daily CVS builds with the latest fixes should you wish to chance running a minimally tested build.

Like with both it is optional as to *if* you wish to pay the fee when it is due or let it lapse and renew as and when a new *stable* release has been made. Kayako will not declare a build stable until they them selves have it running live and are happy thet there are no show stoppers in the build.

[cgolight]

Originally Posted by Neil-UKWSD

Like with both it is optional as to *if* you wish to pay the fee when it is due or let it lapse and renew as and when a new *stable* release has been made. Kayako will not declare a build stable until they them selves have it running live and are happy thet there are no show stoppers in the build.

Then what the **** have they been doing for the last four months? Four months between stable releases for a product with numerous severely broken parts (a product which, I'd like to point out, has already been declared "Gold") is unacceptable.

Besides, the last time a stable version was released, it had plenty of broken features, so I'm not really buying the "quality control" argument. If the time spent spin-doctoring on the forums was spent working on the product, it may well have evolved into its own operating system by now.

[tomaz]

Originally Posted by Neil-UKWSD

Varun will not give a date for the next stable release simply becasue if he misses it all **** breaks loose - when it is ready it will be released and announced on the forum.

Hi Neil,

As I have already written here, my only problem with kayako is that Varun and his mate are only working on what they want to.
I know fixing bugs is not so cool and like all developers, they probably prefer to work on new stuff than on improvements. But, I don't think this is right for business.

Honestly, who cares to have kayako mobile if the main product isn't stable ?
I have a pda and maybe I will enjoyed to use Kayako on it, but right now it isn't my top priority. Ryan is probably working hard on new stuff, but how is it acceptable that the lead Programmer (Varun) was occupied for more than a month with Kayako new office with nobody working on eSupport. Why kayako do not put all its effort on eSupport?

As the proverb say "a bird in hand is worth two in a bush".
I prefer a stable version as soon as possible without the latest cool features than wait and wait to use it (and complain on forums).

A new poll might help on this point.

[OKIHost]

I don't think anyone could have ever imagined that it would take this long to get a stable product. I think what they are doing is making sure all the extra things such as Kayako Mobile are working so they can release it all at once but I feel this is the wrong thing to do and they should be working on the core of the system (esupport/supportworks) now and then worrying about the small stuff.