Date & Time on ticket bug?

[sentono]

Hi,

I just upgraded my kayako to the latest stable 3.00.32 version and found that Date & Time on ticket is incorrect with my PC clock.

I have tried to change my date & time settings on admin cp without any success
I changed the timezone to gmt - 8 pasific time ( US & Canada) time.

To check date & time status, i just create 1 ticket and send to my other email.
On the staff ticketing system, Date and time is incorrect it not show my real localtime i don't know this is a bug or just effect on my kayako.

please advise any answer would be appreciate
Thank you for your help

Regards,
sentono

[thuffman]

The time on my server shows 11:06am, but the time on tickets shows 5:06pm. I've tried changing the time zone on the Admin control panel, but it doesn't seem to have made a difference. What gives? Is there some setting I'm missing?

-Tim

[ehoffman]

No it must be a bug. Mine is way off too. I hope this was submitted. It is really jacking up my reports explaining why it shows staff working at midnight and not showing up until noon. LOL

[ilion]

I noticed this as well. It seems to be timestamping tickets 8 hrs ahead.

[smvtech]

Hi everyone,

Problem 1:
I am using version 3.00.32. Does anybody know if the SLA problem is fixed? I set up an SLA but the system is setting the due date 3 days after ticket creation when I specifically set the SLA to an 8 hour response time when a client is on an SLA and same thing for clients that are not (default due time). I setup the schedule for it as well so I realy dont get why it's not assigning the propper due date/time. When I submit a ticket it still marks the overdue date 3 or so days after????? Any ideas or suggestions to make this work would be great.

Problem 2:
Also any advice on how to setup the cron that makes this all work would be great. We use email pipes so email fetching is not required (that part is working...thank god) It would seem that the Kayako support team either does not know the answer to this or does not want to answer as I submitted a support request 10 days ago and still did not receive an answer.

We use Plesk and would like to setup a normal cron in Plesk to execute the cron. If it<s not possible please advise on the propper syntax for the cron.

We purchased the system for the SLA functions. So far we are very dissapointed. We openned this case 2 weeks ago with Kayako support and still have not received a decent answer or fix for this issue.

Any help from the public would be greately appreciated as Kayako support is not very efficient and my contractor is getting very frustrated.

Thanks a million in advance.

Chris

[kropes]

did version .80 fix this time issue ?

Time dif in reports?
Date & Time on ticket bug?