Daylight Savings not working - Kayako

Lisa · **Daylight Savings not working -** 10-04-2006, 09:57 PM

My settings are correct and yet I just entered a ticket at 5:08 EST and the time on the ticket is 4:08 EST.

How do I fix this?

Lisa

Neil-UKWSD · 10-04-2006, 11:05 PM

Hi,

Do you have the daylight savings option enabled in bot hthe AdminCP and the the StaffCP for the staff memebr you are logged in as?

Lisa · 11-04-2006, 01:26 PM

Yes, the settings are enabled under both.

Lisa

tky · 12-03-2007, 01:24 PM

Same here - DST not updated correctly. How can this be fixed? We've known about the change (2 weeks earlier than normal) here in the US for a while now; I mistakenly assumed that it'd be updated in the latest release of Kayako but it seems to not be (or it's something PHP related..)

chelsel · 12-03-2007, 04:11 PM

I suspect our clocks will be off by an hour until we 'fall back' sometime towards the end of the year :-P

tky · 12-03-2007, 04:57 PM

I hope not! I talked via livesupport and was asked to...submit a ticket to bugs@kayako.com. I've done that, so now begins the wait. I hope that we're not all waiting as long as I've been waiting for resolution on my other open ticket...

dotboost · 12-03-2007, 05:15 PM

But did you check your server time ? the script is using the server time .

chelsel · 12-03-2007, 05:17 PM

Our server time is correct and is synchronized with stratum 1 NTP servers providing time in UTC format (which means time zones and dst don't matter).

It's up to the consumer of the time information, PHP or Kayako, to present it properly.

tky · 12-03-2007, 05:19 PM

What chelsel said. Time is fine on all our systems - it's Kayako (or less likely, PHP) that isn't handling it properly.

dotboost · 12-03-2007, 05:40 PM

then did you checked in admin panel, setting, date and time ?
Time Zone :
for instance , east coast time is now GMT -4, not GMT -5

tky · 12-03-2007, 05:43 PM

I think you misunderstand DST. For instance, I live in Chicago. We follow Central Time. During daylight savings, we are following "CDT" time (central daylight) and when outside of that time, we are "CST" (central standard)

We are always GMT -6, just with correction for DST/CST as appropriate by date.

dotboost · 12-03-2007, 05:51 PM

ok, now GMT time is 4:08 PM, your time now is 10: 08 AM ?

tky · 12-03-2007, 06:02 PM

Yes, but we're CDT now, thus, 11:08AM in your example. Point is, Kayako isn't interpreting time properly, so all tickets that come in are marked as being an hour old despite just arriving due to timestamping and whatever other logic is applied to tickets showing up via email, etc.

supportskins · 12-03-2007, 06:17 PM

If you are referring to the time shown in the forums - the server hosting the forums is offset by 40 odd minutes

markduffield · 12-03-2007, 06:28 PM

Time is just fine in India. =)

Give the kayako guys a break on this one. This is a US phenomenon and has been a real pain for us at my company.

Make sure your web server is set to the right time. Maybe a restart?

If you are on windows you can run a command from DOS: Net Time

That will tell you the time and the name of the server providing Net Time for your domain. You can then type NET TIME /SET if you want to correct it.

Patch your servrs with the MS patch as well.

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Lisa Offline Member Posts: 69 Join Date: Feb 2006	Daylight Savings not working - 10-04-2006, 09:57 PM My settings are correct and yet I just entered a ticket at 5:08 EST and the time on the ticket is 4:08 EST. How do I fix this? Lisa

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	10-04-2006, 11:05 PM Hi, Do you have the daylight savings option enabled in bot hthe AdminCP and the the StaffCP for the staff memebr you are logged in as? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Lisa Offline Member Posts: 69 Join Date: Feb 2006	11-04-2006, 01:26 PM Yes, the settings are enabled under both. Lisa

tky Offline New Member Posts: 16 Join Date: Oct 2005	12-03-2007, 01:24 PM Same here - DST not updated correctly. How can this be fixed? We've known about the change (2 weeks earlier than normal) here in the US for a while now; I mistakenly assumed that it'd be updated in the latest release of Kayako but it seems to not be (or it's something PHP related..)

chelsel Offline Member Posts: 138 Join Date: Apr 2006	12-03-2007, 04:11 PM I suspect our clocks will be off by an hour until we 'fall back' sometime towards the end of the year :-P

tky Offline New Member Posts: 16 Join Date: Oct 2005	12-03-2007, 04:57 PM I hope not! I talked via livesupport and was asked to...submit a ticket to bugs@kayako.com. I've done that, so now begins the wait. I hope that we're not all waiting as long as I've been waiting for resolution on my other open ticket...

dotboost Offline New Member Posts: 20 Join Date: Apr 2006	12-03-2007, 05:15 PM But did you check your server time ? the script is using the server time .

chelsel Offline Member Posts: 138 Join Date: Apr 2006	12-03-2007, 05:17 PM Our server time is correct and is synchronized with stratum 1 NTP servers providing time in UTC format (which means time zones and dst don't matter). It's up to the consumer of the time information, PHP or Kayako, to present it properly.

tky Offline New Member Posts: 16 Join Date: Oct 2005	12-03-2007, 05:19 PM What chelsel said. Time is fine on all our systems - it's Kayako (or less likely, PHP) that isn't handling it properly.

dotboost Offline New Member Posts: 20 Join Date: Apr 2006	12-03-2007, 05:40 PM then did you checked in admin panel, setting, date and time ? Time Zone : for instance , east coast time is now GMT -4, not GMT -5

tky Offline New Member Posts: 16 Join Date: Oct 2005	12-03-2007, 05:43 PM I think you misunderstand DST. For instance, I live in Chicago. We follow Central Time. During daylight savings, we are following "CDT" time (central daylight) and when outside of that time, we are "CST" (central standard) We are always GMT -6, just with correction for DST/CST as appropriate by date.

dotboost Offline New Member Posts: 20 Join Date: Apr 2006	12-03-2007, 05:51 PM ok, now GMT time is 4:08 PM, your time now is 10: 08 AM ?

tky Offline New Member Posts: 16 Join Date: Oct 2005	12-03-2007, 06:02 PM Yes, but we're CDT now, thus, 11:08AM in your example. Point is, Kayako isn't interpreting time properly, so all tickets that come in are marked as being an hour old despite just arriving due to timestamping and whatever other logic is applied to tickets showing up via email, etc.

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	12-03-2007, 06:17 PM If you are referring to the time shown in the forums - the server hosting the forums is offset by 40 odd minutes Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/