Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 466
Join Date: Dec 2005
Location: Sitting
Question Debug.txt file in /Files folder - 14-08-2008, 03:19 PM

There is a 42 MB "Debug.txt" file in my /Files folder. What is it, why is it, how do I stop it? The latest date is an hour ago so something is still writing to it even in the STABLE release.


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#2) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,664
Join Date: Jan 2006
Location: United Kingdom
14-08-2008, 03:24 PM

Hi Neal,

Can you paste a small example of its contents?


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#3) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 466
Join Date: Dec 2005
Location: Sitting
14-08-2008, 03:43 PM

Looks like someone left mail parser in debug mode? I also replaced sensitive information with "{removed}".

Quote:
Date: Thu, 14 Aug 2008 09:06:46 -0400
Subject: NC Software Product Activation Logbook Pro PC Edition-1.10.26
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-Mailer: aspNetEmail ver 3.6.0.26
Message-ID: <WEB3d7af3f7e293b4223977f26e4314cfbc3@web3>
Dear Ronnie {removed},=0D=0A=0D=0AThank you for activating your software wi=
th NC Software at Thursday, August 14, 2008 9:06:46 AM=2E We recorded the=
following information for your records=2E Please print and save for you=
r permanent records should you need to reactivate your software in the fu=
ture=2E=0D=0A=0D=0A=7ERegistration Data=7E=0D=0AName: Ronnie {removed}=0D=0A=
Company: =0D=0AUnlock Code: {removed}=0D=0AE-Mail: raceair1=40=
yahoo=2Ecom=0D=0AProduct: Logbook Pro PC Edition=0D=0AVersion: 1=2E10=2E2=
6=0D=0AMachine Name: {removed}=0D=0AIP Address: {removed}=0ALicense Activated: 2 times=0D=0AComputers Licensed: 2

[14 Aug 08 9:10 AM] PARSER: Mail Decoded. From Name: "system administrator"@localhost, From Email: "system administrator"@localhost, Subject: Delivery Failure, To Email: {removed}, Text Size: 1503, HTML Size: 0
[14 Aug 08 9:10 AM] PARSER: Processed Charset () and Transfer Encoding ()
[14 Aug 08 9:10 AM] PARSER: Processed Attachments. Total Attachments in Email: 0, Total Attachment Size: 0.00 Bytes
[14 Aug 08 9:10 AM] QUEUECHECK: Found Email Queue for: {removed}[14 Aug 08 9:10 AM] LOOKUP: Searching Ticket ID In text Body!
[14 Aug 08 9:10 AM] LOOKUP: Searching Ticket ID In HTML Body!
[14 Aug 08 9:10 AM] PARSER: Is a New Ticket
[14 Aug 08 9:10 AM] PARSER: Final Content Is:
Could not deliver message to the following recipient(s):
Failed Recipient: {removed}
Reason: Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account ({removed}) [0] - mta261.mail.mud.yahoo.com
-- The header and top 20 lines of the message follows --
Received: from {removed} by {removed} with SMTP;
Thu, 14 Aug 2008 09:06:46 -0400
From: "NC Software Activation Center" <{removed}>
To: "{removed}" <{removed}>
Date: Thu, 14 Aug 2008 09:06:46 -0400
Subject: NC Software Product Activation Logbook Pro PC Edition-1.10.26
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-Mailer: aspNetEmail ver 3.6.0.26
Message-ID: <WEB3d7af3f7e293b4223977f26e4314cfbc3@web3>
Dear Ronnie {removed},=0D=0A=0D=0AThank you for activating your software wi=
th NC Software at Thursday, August 14, 2008 9:06:46 AM=2E We recorded the=
following information for your records=2E Please print and save for you=
r permanent records should you need to reactivate your software in the fu=
ture=2E=0D=0A=0D=0A=7ERegistration Data=7E=0D=0AName: Ronnie {removed}=0D=0A=
Company: =0D=0AUnlock Code: {removed}=0D=0AE-Mail: {removed}=40=
yahoo=2Ecom=0D=0AProduct: Logbook Pro PC Edition=0D=0AVersion: 1=2E10=2E2=
6=0D=0AMachine Name: AER1L030WG9G1=0D=0AIP Address: {removed}
=0ALicense Activated: 2 times=0D=0AComputers Licensed: 2


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#4) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 821
Join Date: May 2005
Location: Boise, Idaho
14-08-2008, 05:39 PM

It looks like this has been present for a while; look at /modules/parser/functions_parsercore.php, 26:

$_SWIFT["clidebug"] = true;
$_SWIFT["dbgfilename"] = "debug.txt";

Remove these two lines and it should go away.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#5) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 466
Join Date: Dec 2005
Location: Sitting
14-08-2008, 05:46 PM

Thanks Ryan. I commented out these two lines, will monitor.


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#6) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 821
Join Date: May 2005
Location: Boise, Idaho
14-08-2008, 06:00 PM

I've also removed it and rebuilt the distro so that the spread of it is limited to whoever downloaded between yesterday and right now.

3.30.00 STABLE Released


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#7) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 466
Join Date: Dec 2005
Location: Sitting
14-08-2008, 06:08 PM

Quote:
I've also removed it and rebuilt the distro so that the spread of it is limited to whoever downloaded between yesterday and right now.

3.30.00 STABLE Released
Ryan,

Although it's trivial, you know better than to "re-release" a software product. Definitely a "never do" in the Windows world, the web world is a little more leniant. How will I know if 3.30.00 STABLE is the same next week and additional "fixes" are in that build vs. yesterday's build? Should I download and install weekly to get better 3.30.00 fixes? Once again my case for better software versioning.

Preaching to the choir!


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#8) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 821
Join Date: May 2005
Location: Boise, Idaho
14-08-2008, 06:18 PM

Quote:
Originally Posted by NC Software View Post
Ryan,

Although it's trivial, you know better than to "re-release" a software product. Definitely a "never do" in the Windows world, the web world is a little more leniant. How will I know if 3.30.00 STABLE is the same next week and additional "fixes" are in that build vs. yesterday's build? Should I download and install weekly to get better 3.30.00 fixes? Once again my case for better software versioning.

Preaching to the choir!
Neal, if it wasn't such a small defect and so close to the original release, I would have agreed with you. However, in this case, I don't believe the 2-line change 15 hours from birth warrants a completely new release.

Obviously, no more changes will be made to the 3.30.00 STABLE release without incrementing the version number.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#9) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 466
Join Date: Dec 2005
Location: Sitting
14-08-2008, 06:18 PM

But you did follow-up the release announcement nicely - well done, just not my practice to ever re-release like this.


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#10) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 821
Join Date: May 2005
Location: Boise, Idaho
14-08-2008, 06:23 PM

Quote:
Originally Posted by NC Software View Post
But you did follow-up the release announcement nicely - well done, just not my practice to ever re-release like this.
Thanks, yeah, I mean it would sort of be silly to issue a whole new release (and have the legacy of 3.30.00 be a 1-day build) just for a debug statement.

I'm sure the people who have already upgraded won't be too worried that they have to either make the edit or get a patch file from me - if reinstallation were necessary, then it would have warranted moving to a new build #.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#11) Old
hbidad Offline
Member
 
Posts: 90
Join Date: Aug 2005
14-08-2008, 10:08 PM

Quote:
Originally Posted by NC Software View Post
But you did follow-up the release announcement nicely - well done, just not my practice to ever re-release like this.
<vent> You seem to want things fixed NOW but complain when they are fixed</vent>

<opinion>Settle down and be thankful for what you got. Your ongoing ramblings is obsessive.</opinion>

   
Reply With Quote
  (#12) Old
jnet Offline
Member
 
Posts: 574
Join Date: Mar 2008
14-08-2008, 10:41 PM

Quote:
Originally Posted by hbidad View Post
<vent> You seem to want things fixed NOW but complain when they are fixed</vent>

<opinion>Settle down and be thankful for what you got. Your ongoing ramblings is obsessive.</opinion>

that is all I can say
   
Reply With Quote
  (#13) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 821
Join Date: May 2005
Location: Boise, Idaho
16-08-2008, 12:47 AM

3.30.01 is out, which contains the fix for this.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
Reply

Tags
debugtxt, folder, or files

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Setting up e-mail parsing using POP3 (or IMAP) on Windows 2003 Server bardfor E-mail Piping Issues 7 18-09-2008 03:42 PM
How do I adjust upload file size? sqzdog Technical Chat 5 23-07-2007 11:08 AM
Key.php - Update URL Field BEFORE you Upload File. kropes SupportSuite, eSupport and LiveResponse 5 27-11-2006 09:38 AM
problem ! graziano68 SupportSuite, eSupport and LiveResponse 2 08-11-2006 08:07 AM
Swift CLI problem joshopkins SupportSuite, eSupport and LiveResponse 2 02-09-2006 07:12 AM



Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
Help desk software by Kayako.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48