Default Queue

Salman · **Default Queue -** 14-05-2008, 12:19 AM

Hi,

When there are more than 2 departments, how can we pre-select any one as the default one for submitting tickets?

For example if there are 3 departments, sales, support and billing, how can we select which option will be pre-selected when a client clicks on the Submit Ticket link?

Thanks

supportskins · 14-05-2008, 07:20 AM

Admin CP > Templates > Manage Group > default > Settings > Default Department

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Possible to add a default queue to a department or add a sig to a deparment?	lonea	How do I?	0	07-05-2008 04:46 PM
3.10.02 Autoresponder not honoring Queue Override Name	netFusion	SupportSuite, eSupport and LiveResponse	20	30-04-2007 12:28 PM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM

supportskins Offline Senior Member Posts: 3,353 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	14-05-2008, 07:20 AM Admin CP > Templates > Manage Group > default > Settings > Default Department Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/