Default status for new calls

sbargay · **Default status for new calls -** 04-03-2008, 09:09 AM

Hi

I created a new custom status : New

How do I ensure that every newly logged support call will be assigned with this stauts, and not the default OPEN status?

Thanks
Saar

supportskins · 05-03-2008, 07:08 AM

You can set it under:
Admin CP > Templates > Manage Groups > default > Settings

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sbargay Offline New Member Posts: 8 Join Date: Feb 2008	Default status for new calls - 04-03-2008, 09:09 AM Hi I created a new custom status : New How do I ensure that every newly logged support call will be assigned with this stauts, and not the default OPEN status? Thanks Saar

supportskins Offline Senior Member Posts: 3,679 Join Date: Aug 2006 Location: Mumbai, India	05-03-2008, 07:08 AM You can set it under: Admin CP > Templates > Manage Groups > default > Settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/