Default text in the ticket message field

[jasonwood]

Hi all,

For a specific department i need to have some default text in the message subject and body fields (see attached screenshot where it say RETURN REUQEST and enter any additional info...)

for the message title i have added the following to the "submitticket" template:

<{if $departmentid == 4}>
<input name="subject" type="text" size="25" class="swifttext" value="RETURN REQUEST" style="WIDTH:98%">

<{else}>
<input name="subject" type="text" size="25" class="swifttext" value="<{$subject}>" style="WIDTH:98%">

<{/if}>

However, when you access the submit ticket page for this deparment no default text displays!

I must be doing something wrong since the html code...

<input name="subject" type="text" size="25" class="swifttext" value="RETURN REQUEST" style="WIDTH:98%">

...should produce a text input field with RETURN REQUEST as the default text, but this is not happening.

Any ideas?

Thanks in advance!
Jason

[jasonwood]

I have now solved this...