Default view per dept?

oliverm · **Default view per dept? -** 21-01-2008, 09:45 PM

Is there a way to assign a given view to a given dept? I have a dept that is used to receive log emails from a monitoring server. The info i want in the default view for this dept is very different to the default view for the support dept.

Rather than manually changing views each time, it would be good to be able to say "This dept should be shown this way".

Olly

craigbrass · 21-01-2008, 10:22 PM

Not currently. It is currently a per staff setting.

dweyer · 20-06-2008, 04:50 PM

As far as I can tell the view is not a per user setting, i.e. any change I make as a user all users see. This doesnt make sense to me as views are a personal setting in my opinion

jcasares · 21-10-2008, 02:07 PM

Yes, I can confirm that views are a global thing and should be user tied. This is one of the worst things about Kayako I saw so far.

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craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	21-01-2008, 10:22 PM Not currently. It is currently a per staff setting. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dweyer Offline Member Posts: 59 Join Date: Apr 2008	20-06-2008, 04:50 PM As far as I can tell the view is not a per user setting, i.e. any change I make as a user all users see. This doesnt make sense to me as views are a personal setting in my opinion

jcasares Offline Member Posts: 53 Join Date: Oct 2008 Location: Argentina	21-10-2008, 02:07 PM Yes, I can confirm that views are a global thing and should be user tied. This is one of the worst things about Kayako I saw so far.