Delete large mails from POP3

[trashbox]

We have a problem where Kayako keeps on downloading e-mails from the POP3 account until they're manually deleted by us.

Is there anyway for Kayako to delete the larger mails from the POP3 account that it can't retrieve?

For example, we have set Kayako to skip e-mails larger than 4MB. But the problem is that if someone sends a 20MB e-mail, Kayako doesn't delete it so it keeps on trying to download it every 5 minutes (whatever time is defined in cron for kayako pull mail).

At least if Kayako would skip those e-mails but delete them from the POP3 account this wouldn't happen.

Or if there was a way to create a ticket for them but without the large attachment (and delete it from pop3), this would even be better.

[BigDawgRob]

Yes, we have a similar issue. We've calculated the largest mail size our scripts can process (10MB in our case), then use an Exchange server rule to automatically move larger mails to a seperate folder. Also, the Exchange rule automatically replies back to the customer explaining that their mail is too large.

When I get time, I'll try writing a script to run alongside the mail parser which automatically kills mails older than a certain time period ,to prevent the mailbox ever getting stuck overnight (or when I'm on holiday ). When I get time...

Rob