Delete ticket = delete attachment file - Kayako Community Forums

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Chuckler Offline

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Posts: 26

Join Date: Apr 2005

Delete ticket = delete attachment file - 05-11-2006, 01:47 PM

I have noticed that deleting a ticket does not remove its attachment from the files directory. With the increase in picture based spam this is an annoyance for us. Does anyone else think that it should delete the attachment when deleting the ticket (or at least have that option)? If set to be stored in the database rather than a files directory it removes the attachment.

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attachment, delete, ticket

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