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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada | Department Drop Down List -
08-08-2007, 12:28 PM
Is this a bug? If you are in the new ticket window but then decide to navigate to tickets-->phone ticket do you notice that the department gets blocked by the "from" name of the current window? Does anyone else notice this? If so please let me know and I will submit a bug report. Attached is what I am talking about. |
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(#2)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 12:31 PM
What browser are you using? Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
08-08-2007, 12:38 PM
IE6. Also noticed it on IE7. |
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(#4)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 01:22 PM
Odd, just tried on IE7 and doesn't do that for me nor does it do it in FireFox. Have you cleared your cache since the upgrade (local browser cache)? If you haven't, try doing so. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
08-08-2007, 01:30 PM
Yup...thats usually the first thing I do...still didn't work. |
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(#6)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 01:41 PM
Just tested it on one of the dev boxes here with IE6 and I can confirm it does appear to be a bug. I am not entirely sure if it is fixable tho (ie it could be to do with the IE peakaboo bug). Nevertheless, submit it at http://bugs.kayako.com linking to this topic and then post the link to the bug report in a reply to this thread to tie them up. Icon Headquarters - Its Elixir - Web2Messenger |
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(#7)
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| Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
08-08-2007, 01:45 PM
Done: View Issue #237 - Department Drop Down List Blocked http://bugs.kayako.com/index.php?cmd=view&id=237 |
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(#8)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 01:47 PM
Great stuff. Hopefully if it is fixable we will see a fix soon. Icon Headquarters - Its Elixir - Web2Messenger |
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(#9)
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| Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
09-08-2007, 02:09 AM
I just tested on IE7 as well and it works so it looks like this has something to do with IE6 only. |
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(#10)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
09-08-2007, 09:10 AM
Grr @ how much Microsoft sucks! Really do hope that IE8 makes the jump to be fully standard supporting. Icon Headquarters - Its Elixir - Web2Messenger |
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(#11)
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| Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
09-08-2007, 12:53 PM
Here is another example of this happening in IE6. Can anyone else confirm this bug? |
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(#12)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
09-08-2007, 01:11 PM
Yea, I get that too. Just appears to be drop down menus... Icon Headquarters - Its Elixir - Web2Messenger |
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