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Siora Offline
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Department Drop Down List - 08-08-2007, 12:28 PM

Is this a bug?

If you are in the new ticket window but then decide to navigate to tickets-->phone ticket do you notice that the department gets blocked by the "from" name of the current window?

Does anyone else notice this? If so please let me know and I will submit a bug report.

Attached is what I am talking about.
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File Type: bmp Department Being Blocked.bmp (810.8 KB, 8 views)


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08-08-2007, 12:31 PM

What browser are you using?


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08-08-2007, 12:38 PM

IE6. Also noticed it on IE7.


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08-08-2007, 01:22 PM

Odd, just tried on IE7 and doesn't do that for me nor does it do it in FireFox. Have you cleared your cache since the upgrade (local browser cache)? If you haven't, try doing so.


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08-08-2007, 01:30 PM

Yup...thats usually the first thing I do...still didn't work.


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08-08-2007, 01:41 PM

Just tested it on one of the dev boxes here with IE6 and I can confirm it does appear to be a bug.

I am not entirely sure if it is fixable tho (ie it could be to do with the IE peakaboo bug).

Nevertheless, submit it at http://bugs.kayako.com linking to this topic and then post the link to the bug report in a reply to this thread to tie them up.


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08-08-2007, 01:45 PM

Done:

View Issue #237 - Department Drop Down List Blocked
http://bugs.kayako.com/index.php?cmd=view&id=237


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08-08-2007, 01:47 PM

Great stuff. Hopefully if it is fixable we will see a fix soon.


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09-08-2007, 02:09 AM

I just tested on IE7 as well and it works so it looks like this has something to do with IE6 only.


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09-08-2007, 09:10 AM

Grr @ how much Microsoft sucks! Really do hope that IE8 makes the jump to be fully standard supporting.


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09-08-2007, 12:53 PM

Here is another example of this happening in IE6. Can anyone else confirm this bug?
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File Type: bmp Another example.bmp (310.7 KB, 2 views)


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09-08-2007, 01:11 PM

Yea, I get that too. Just appears to be drop down menus...


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