Department Not Showing Up in Staff CP - Kayako

tuckskip · **Department Not Showing Up in Staff CP -** 20-10-2008, 11:07 PM

Would appreciate any help. I have one department that I can't get to show up in the Staff CP. The department is listed as Public and as a Ticket Module. I have an email queue set up to forward to that department. But the department doesn't show up in my list of departments in the Staff CP.

I must be skipping something. It's been a while since I set up a department so maybe I'm forgetting something. Any idea what I'm doing wrong? Thanks for your help.

**Jamie Edwards** · 20-10-2008, 11:10 PM

You need to specify access permissions to that department for your staff user account or your staff group.

tuckskip · 21-10-2008, 12:42 AM

Ah, yes! That's it! I knew I was forgetting something. Thanks so much for your help.

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tuckskip Offline New Member Posts: 6 Join Date: Jul 2008	21-10-2008, 12:42 AM Ah, yes! That's it! I knew I was forgetting something. Thanks so much for your help.