Department option not selected

Dynadata · **Department option not selected -** 02-04-2008, 01:22 PM

Hi,

I have 5 departments and the department on top (Algemeen) needs to be auto-selected.
So when I go to my template (default template) I see "Default Department".
That one has the value "Algemeen", still none of the 5 departments are auto-selected by creating a new ticket.

What should I do?

ecornet · 02-04-2008, 01:32 PM

When you create a new ticket, are you creating in the Staff CP or from the Submit Ticket in the Customer Support area? (cause i think the default is only for the Customer Support)

Dynadata · 02-04-2008, 01:46 PM

Customer Portal.

ecornet · 02-04-2008, 02:04 PM

Not sure. Mine seems to be selecting the appropriate default department when a customer clicks on Submit Ticket.

If you change the default to another department does it still not change default? And are all of the radio buttons not selected when submitting a ticket?

Dynadata · 02-04-2008, 02:16 PM

All radio buttons were not selected. I changed the display order of the departments and that did the trick.
Not sure what caused me this problem.....but it's solved now.

Thanks!

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Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	Department option not selected - 02-04-2008, 01:22 PM Hi, I have 5 departments and the department on top (Algemeen) needs to be auto-selected. So when I go to my template (default template) I see "Default Department". That one has the value "Algemeen", still none of the 5 departments are auto-selected by creating a new ticket. What should I do?

ecornet Offline Member Posts: 159 Join Date: Feb 2008	02-04-2008, 01:32 PM When you create a new ticket, are you creating in the Staff CP or from the Submit Ticket in the Customer Support area? (cause i think the default is only for the Customer Support) VoiceWay IP Telephony for Business and Residential

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	02-04-2008, 01:46 PM Customer Portal.

ecornet Offline Member Posts: 159 Join Date: Feb 2008	02-04-2008, 02:04 PM Not sure. Mine seems to be selecting the appropriate default department when a customer clicks on Submit Ticket. If you change the default to another department does it still not change default? And are all of the radio buttons not selected when submitting a ticket? VoiceWay IP Telephony for Business and Residential

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	02-04-2008, 02:16 PM All radio buttons were not selected. I changed the display order of the departments and that did the trick. Not sure what caused me this problem.....but it's solved now. Thanks!