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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Nov 2007 | Department triggers list of valid users -
09-11-2007, 07:07 PM
Is there a way to have the department I select, then customize the list of valid recipients (or owners) based on the configuration I have made in the system? eSupport allows you to tie certain owners to certain departments, but I don't see this reflected in the logic in the ticket creation/edit menu. I don't want users who don't belong in the selected department to appear, making this choice invalid. any ideas? thanks, Alex |
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(#2)
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| Senior Member  Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
10-11-2007, 08:25 AM
I believe this has been requested in the past and Kayako is working on implementing it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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