| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 9 Join Date: Nov 2007 | Department triggers list of valid users -
09-11-2007, 07:07 PM
Is there a way to have the department I select, then customize the list of valid recipients (or owners) based on the configuration I have made in the system? eSupport allows you to tie certain owners to certain departments, but I don't see this reflected in the logic in the ticket creation/edit menu. I don't want users who don't belong in the selected department to appear, making this choice invalid. any ideas? thanks, Alex |
| |  |
|
(#2)
|
| Senior Member  Posts: 5,224 Join Date: Aug 2006 Location: Mumbai, India |
10-11-2007, 08:25 AM
I believe this has been requested in the past and Kayako is working on implementing it.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| department, triggers, valid |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Ticket list & Ticket view -> Show user's group (user group) | richm | Tickets | 4 | 26-10-2007 02:28 AM |
| Unique template group for each Department and to list the same in department list | sureshkumar.mr | SupportSuite, eSupport and LiveResponse | 2 | 29-09-2006 03:06 PM |
Linear Mode
