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michelvana Offline
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Posts: 20
Join Date: Dec 2007
Location: The Netherlands
Difference in Admin and Staff User time zones. - 18-12-2007, 08:49 PM

Who can clearify the different Time Zone options?

Our working days and office hours have been setup in the Admin CP. Some of our Staff Members work and live in a different time zone (+4 hours).

What would be the effect if these Staff Members would configure their own local time-zone under their Staff preferences. The time zone of Staff Members will override the default system setting (from the manual).

Which workflows or (system) messages will be effected if Staff Members are allowed to change this setting and in what way? What is the general use of this feature?

For instance: what will be the effect in the calender when a Staff Member notes that he will be on leave from 9 till 12 (locally), but in our own Time Zone he will be available all day (untill 1PM).

I could not find any clue whatsoever anywhere on this matter.


Regards, Michel
   
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Eric Ruud Offline
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Posts: 3
Join Date: May 2008
Question 23-05-2008, 07:27 PM

Sorry to revive this dead topic, but I've not been able to figure this out either.

We have staff and users spread over Europe and America.

Currently everything (user, staff, admin interface) is displayed in GMT.

Is there any way to configure things so that each person sees things relative to their own timezone?

Thanks in advance!
Eric
   
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craigbrass Offline
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Posts: 5,753
Join Date: Jun 2005
Location: Cumbria, UK
23-05-2008, 08:11 PM

It isn't possible currently. Feel free to submit a feature request.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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