Disable Auto-reply if support id is found in CC or BCC list

sureshkumar.mr · 01:17 PM

I have enabled Email piping. I am facing a problem now. The system is sending an autoresponder message even if our support id is in CC recipient list.

I do not want to send autoresponder messages or consider it as a ticket when the support id is found in CC or BCC list.

I tried creating a new rule, but all the messages get deleted instead of messages in CC or BCC. I am doing something wrong. Some one please help me.

sureshkumar.mr · 05-09-2006, 01:46 PM

I found the answer.

Go to AdminCP » Mail Parser » Manage Rules » Insert New Rule

Set the criteria as below.
"Destination Email" - "Doesn't Contain" - "support@domain.com"

It works. But I would like to avoid to send autoresponder message when the support email id is found along with multiple recipients in TO field. Right now I am working on that. If some one can help me it would be grateful.

dzell · **same issue -** 23-09-2006, 12:14 AM

We have the same issue. I want to ignore the email if there is any other email addresses in the TO: or CC: column. It seems that if I try to set up multiple arguments within the same rule (by adding "New Criteria") the ticket system seems to get confused and not process it at all.

Any help would be appreciated.

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dzell Offline New Member Posts: 3 Join Date: Sep 2006	same issue - 23-09-2006, 12:14 AM We have the same issue. I want to ignore the email if there is any other email addresses in the TO: or CC: column. It seems that if I try to set up multiple arguments within the same rule (by adding "New Criteria") the ticket system seems to get confused and not process it at all. Any help would be appreciated.