disable automatic added cc, bcc users

bubble · **disable automatic added cc, bcc users -** 14-11-2006, 07:26 AM

this function is current buggy an inconvenient, does any one know how to disable the function? I dont' want to add the cc and bcc users to be recipient of the ticket.

mcjack · 04:19 PM

Bump! I also want to disable the feature! I do not want any cc'ed users added automatically to the ticket.

Edit: I found this answer from Varun: http://forums.kayako.com/showpost.ph...32&postcount=7

So it hopefully will be working in the CVS and (with is more important in a new "stable").

bubble · 19-11-2006, 03:08 PM

thanks
is it possible to do it at code level?
by removing some code?...
i urgently need to remove it now..

BigDawgRob · 19-11-2006, 06:05 PM

Hi Bubble,

It shouldn't be a problem to comment out the php which adds the CC list. Drop me a pm on Monday and I'll point you to the relevent php sections.

Rob

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
CC Users	snook789	SupportSuite, eSupport and LiveResponse	11	02-05-2007 09:11 AM
better handling for CC / BCC fields	bubble	SupportSuite, eSupport and LiveResponse	3	21-11-2006 03:12 PM
CC and Bcc people are not receiving auto responder mails THey are getting only conte	vineethshyam	SupportSuite, eSupport and LiveResponse	4	01-10-2006 02:56 AM
Disable Auto-reply if support id is found in CC or BCC list	sureshkumar.mr	SupportSuite, eSupport and LiveResponse	2	23-09-2006 12:14 AM

bubble Offline Member Posts: 145 Join Date: Apr 2004	disable automatic added cc, bcc users - 14-11-2006, 07:26 AM this function is current buggy an inconvenient, does any one know how to disable the function? I dont' want to add the cc and bcc users to be recipient of the ticket. -- bubble

mcjack Offline New Member Posts: 14 Join Date: Dec 2005	14-11-2006, 04:16 PM Bump! I also want to disable the feature! I do not want any cc'ed users added automatically to the ticket. Edit: I found this answer from Varun: http://forums.kayako.com/showpost.ph...32&postcount=7 So it hopefully will be working in the CVS and (with is more important in a new "stable"). Last edited by mcjack; 14-11-2006 at 04:19 PM.

bubble Offline Member Posts: 145 Join Date: Apr 2004	19-11-2006, 03:08 PM thanks is it possible to do it at code level? by removing some code?... i urgently need to remove it now.. -- bubble

BigDawgRob Offline Member Posts: 92 Join Date: May 2006 Location: Luton, UK	19-11-2006, 06:05 PM Hi Bubble, It shouldn't be a problem to comment out the php which adds the CC list. Drop me a pm on Monday and I'll point you to the relevent php sections. Rob