disable email ticket creation

[russmichaels]

Is it possible to setup so that new tickets must be created via the web site, and that users can only reply to tickets via email?
Otherwise we are having lots of issues with missing data. We don't have the customers username, domain name, company name etc as they didn't fill in the custom fields.

[Siora]

Create a mail parser rule such that "is reply" = false. And then set it so that the email is ignored and an autoresponder message gets sent stating to loginto the SC to submit a ticket.

This will only allow emails into the system if it is a reply to a previous ticket.

[russmichaels]

ok I tried this.
I set it to send a reply and to ignore the message.
But nothing happens, I never receive the reply and there is nothing in the parser log to say it rejected any email.

[russmichaels]

ok the problem seems to be when I have multiple rules.
If I set only the rule you said, it works.
But I want to exclude certain email addresses where we need to receive tickets via email.

But when I add extra rules to allow for this, that is when it failed.

e,g,
rule1: is reply = false
rule2: recipient email does not contain "sales"
rule3: recipient email doe snot contain "alerts"

[russmichaels]

can anyone help on this?

I want to create a rule that will bounce any emails that are NOT replies and are not to the specified email addresses

[craigbrass]

Not currently possible without code modification. I would like to see this as an option too. Hopefully one of the moderators will move this to Feature Requests.