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(#1)
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| Member Posts: 79 Join Date: Dec 2008 | Discard Auto Responder Replies -
11-06-2009, 08:21 PM
Some of my client use auto responders from their email. So everytime i reply to a ticket i get their auto responder added to the ticket and changes the status of the ticket. This causes more work. Can i not allow those to come in?
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
12-06-2009, 05:08 AM
You can use the parser rules to filter them however that is not a full proof method.
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