Disconnected 3 times in middle of important chat.$#$#@

[jnet]

Today
an important client logs into my chat

I am satisfied with the chat but was disconnected 3 times and had to say sorry again and again.

any body can explain ?

what can I do if clients misunderstand because the chat just goes dead
no message for client to know that there were disconnection so they just wait and wait ....;

[Jamie Edwards]

Hi there,

What version of SupportSuite are you running?

[jnet]

Jamie it is

SupportSuite 3.1.1.61 STABLE

why it is not uptodate?

[craigbrass]

That is the windows application version. What version of the core are you running? This is shown when you go onto the staff or admin login pages.

[jnet]

Product: SupportSuiteVersion: 3.20.02Build Type: STABLEBuild Date: 17 Mar 2008 06:27:34 PM

[eger]

I have had chat stability issues for a long while. It was actually most stable in 3.11.02 with some hacks from Ryan. I just upgraded to 3.20.02 and will revert my templates to the current ones. I hope this did not get worse in 3.20.02...

[Jamie Edwards]

Hi jnet,

The disconnections could be down to a number of things - the load of your server, connection limits, intermittent connectivity between your server and your client. Have you tried from a different connection or to a different server?

[jnet]

Originally Posted by Jamie Edwards

Hi jnet,

The disconnections could be down to a number of things - the load of your server, connection limits, intermittent connectivity between your server and your client. Have you tried from a different connection or to a different server?

It seems when that goes on for a long time it stops at least this time it it was so. I have not tried from a different connection.

It seems I must immediately after saying hello tell my visitor that they should not misunderstand if connection is lost.

but I tell you have a feeling that this is a problem with chat software . I experienced it before in two sites one was here in chat and the other was another site where I bought my SSL,