Discuss v3.00.81 Stable Build Issues here

Neil-UKWSD · **Discuss v3.00.81 Stable Build Issues here -** 18-05-2006, 11:27 PM

Please provide all feedback regarding this build in this thread.

eMax · 18-05-2006, 11:36 PM

Quote:

Version: 3.00.81 (STABLE) - 18 May 2006 10:23 PM
No Files Available for Download

No files to download to test in members area.

Neil-UKWSD · 18-05-2006, 11:37 PM

Quote:

Originally Posted by eMax

No files to download to test in members area.

Varun is pushing the build now, should be up in the next 10 mins or so.

kropes · 18-05-2006, 11:49 PM

Neil

right now i only have a live installation.
www.mydomain.com/support/
bought and paid for the full owned.

i want to set up a seperate test environment. do i need to buy an additional liscence ? how do i go about setting up another test area under something like

www.mydomain.com/supportBeta/
and still have all of the gadgetry work ?

Neil-UKWSD · 18-05-2006, 11:55 PM

Hi Kropes,

Just upload the files under the /supportBeta folder and then install as you did the live version - as long as the main URL matches your key it will work ok.

triller · 19-05-2006, 03:03 AM

I only care the Chinese searching problem reported before.

Has it been fixed in this build ?

NC Software · 19-05-2006, 04:04 AM

Are the Yahoo blank e-mails fixed?

Neil-UKWSD · 19-05-2006, 09:27 AM

Quote:

Originally Posted by triller

I only care the Chinese searching problem reported before.

Has it been fixed in this build ?

No, Varun said he needs to look into this further.

Neil-UKWSD · 19-05-2006, 09:29 AM

Quote:

Originally Posted by NC Software

Are the Yahoo blank e-mails fixed?

Hi,

I think this should be fixed, I have a feeling it was related to the following bug:

#1369 — Content type errors on outgoing news mails (and possibly others)

That bug was affecting more than just the news emails.

***Varun Shoor*** · 19-05-2006, 10:00 AM

AFAIK The Blank Emails should be fixed.

Regards,

Varun Shoor

tommy · 19-05-2006, 10:06 AM

Hi,

I upgaded from 3.00.32 CVS to 3.00.81 STABLE this evening and everything seemed to work nicely until I modified the 'arintro' language phrase. After that, autoresponses stopped being sent out!

I tried reverting the email_autoresponder template to the v .81 version and clearing the cache, but this did not help.

Any ideas about what to check to see why autoreponses are not being sent?

***Varun Shoor*** · 19-05-2006, 10:08 AM

Hi Tom,
Double check for any malformed tags, Thats the only reason I can think of for it to not work.

Regards,

Varun Shoor

tommy · 10:48 AM

Hi Varun,

Thanks for the quick reply! Here is some more information:

The first email I send in from an account (I am testing using accounts on three different services (e.g., gmail.com, etc.)) receives an autoresponse. Subsequent emails from the same account do not get autoresponses. I made sure to change the subject line and email body in each test, but this does not affect the outcome.

Update:

I found that autoresponses will be sent if 'Dont Send Autoresponder Message' option under Flood Protection is set to 'No':

AdminCP -> Settings -> Flood Protection -> Dont Send Autoresponder Message

This would seem to suggest something is amiss in the flood protection checking.

Neil-UKWSD · 19-05-2006, 10:47 AM

Hi Tom,

This will be due to the flood protection settings, this was added to the parser for new incoming tickets to prevent mail loops when setting up your helpdesk to not allow initial tickets via email.

The default time limit is set to 600 seconds, if a user emails twice within that time they will only receive the auto responder to the first email.

tommy · 19-05-2006, 11:03 AM

Hi Neil,

Quote:

Originally Posted by Neil-UKWSD

This will be due to the flood protection settings, this was added to the parser for new incoming tickets to prevent mail loops when setting up your helpdesk to not allow initial tickets via email.

The default time limit is set to 600 seconds, if a user emails twice within that time they will only receive the auto responder to the first email.

Ah Ha! Thanks for explaining this. My Timing Threshold (in Seconds) was set to the default installation value of 43200. I will tweek this value to something that will allow reasonably frequent posts from a user.

I guess I was thown off by the explanation in How Flood Protection Works?

Quote:

Whenever an incoming email is received, SupportSuite checks the Tickets table to see if the user created a ticket with the same subject in the given threshold time. If this check succeeds, Flood Protection gets triggered and the specified actions are carried out.

Since I was making sure to change the Subject line on each test, I figured that the Flood Protection would not be triggered. I now know better.

Thanks again!

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	Discuss v3.00.81 Stable Build Issues here - 18-05-2006, 11:27 PM Please provide all feedback regarding this build in this thread. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

kropes Offline Member Posts: 85 Join Date: Mar 2006 Location: Honolulu HI	18-05-2006, 11:49 PM Neil right now i only have a live installation. www.mydomain.com/support/ bought and paid for the full owned. i want to set up a seperate test environment. do i need to buy an additional liscence ? how do i go about setting up another test area under something like www.mydomain.com/supportBeta/ and still have all of the gadgetry work ?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	18-05-2006, 11:55 PM Hi Kropes, Just upload the files under the /supportBeta folder and then install as you did the live version - as long as the main URL matches your key it will work ok. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

triller Offline Member Posts: 52 Join Date: Apr 2006	19-05-2006, 03:03 AM I only care the Chinese searching problem reported before. Has it been fixed in this build ?

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	19-05-2006, 04:04 AM Are the Yahoo blank e-mails fixed? Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

*Varun Shoor* Offline Chief Executive Officer Posts: 2,829 Join Date: May 2003	19-05-2006, 10:00 AM AFAIK The Blank Emails should be fixed. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.