Discussion thread for the recent development update

***Varun Shoor*** · **Discussion thread for the recent development update -** 18-08-2006, 08:28 PM

Please discuss the proposed features and any other suggestions you might have in this thread.

Regards,

Varun Shoor

disenioweb · 18-08-2006, 09:13 PM

Follow up is great.!!!!!!!!!!!!!!!!!!!!

netFusion · 19-08-2006, 12:52 AM

I know these are on your todo list for 3.1 for about a year now. But they are still in the bug tracker and I have not checked the CVS builds lately.

Any chance that clients can close their own tickets yet?

Or that clients can email, save, or print their chat transcripts?

Regads,

Eddie

kaviar · 19-08-2006, 03:10 AM

Looks great Varun!

I was wondering if the Fieldfetch Plugin will be a feature in the upcoming 3.1 build?

WireNine · 20-08-2006, 06:36 PM

Few suggestions I have

1. Option for Insta Alert to open tickets in SupportSuite instead of opening them in the browser and having to login again.

2. Spell checker when replying to tickets, more of a MS word approach like how FireFox has done it.

3. Fix the bugs in LiveResponse, we have a lot of connection problems where the end-user is unable to receive the operator's messages, although operator is able to see end-user's messages, operator keeps receiving "the end-user has left the chat session" messages after the disconnect.

dnicol · 21-08-2006, 04:06 PM

I'd like to see more bugs closed then new features but I am looking forward to the reporting aspect of 3.1.

User Name · 22-08-2006, 02:07 AM

Quote:

Originally Posted by netFusion

I know these are on your todo list for 3.1 for about a year now. But they are still in the bug tracker and I have not checked the CVS builds lately.

Any chance that clients can close their own tickets yet?

Or that clients can email, save, or print their chat transcripts?

Regads,

Eddie

Excellent point. We would also love to see clients be able to close their own tickets.

itechwest · 22-08-2006, 03:56 AM

Quote:

Originally Posted by kaviar

Looks great Varun!

I was wondering if the Fieldfetch Plugin will be a feature in the upcoming 3.1 build?

yes I need this... what a great addition

triller · 22-08-2006, 11:37 AM

What I need is the 'search for foreign characters' function can be flawless. That's soooooo important to ticket management.

Another feature is 'permission', allow only some groups can close the tickets, for example.

Davidh · 23-08-2006, 03:47 AM

Glad to see 3.1 features starting to move, any date for the release?

kaviar · 24-08-2006, 03:15 AM

I was wondering if dynamic ticketing will be a part of 3.1?

***Varun Shoor*** · 25-08-2006, 06:19 PM

Quote:

Originally Posted by kaviar

I was wondering if dynamic ticketing will be a part of 3.1?

Dynamic Ticketing? As in?

Regards,

Varun Shoor

NC Software · 25-08-2006, 07:08 PM

Search for all posts I've made, read the feedback I've spent tons of time providing on this board.

NC Software · 25-08-2006, 11:51 PM

Varun,

I have to say one of the most critical issues for me is that I use POP3 and as you know Kayako scrambles the Ticket Details in the footer. You said you were aware of it, I hope this is resolved in 3.1. Also my long e-mail regarding staff and departments and how you could select a staff member and a department in which the staff member is NOT assigned.

mblake1 · 07-09-2006, 04:23 AM

There seems to be little or no activity in the bug tracker. Will these issues be addressed?

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disenioweb Offline Member Posts: 201 Join Date: Apr 2004	18-08-2006, 09:13 PM Follow up is great.!!!!!!!!!!!!!!!!!!!! -

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	19-08-2006, 03:10 AM Looks great Varun! I was wondering if the Fieldfetch Plugin will be a feature in the upcoming 3.1 build?

dnicol Offline Member Posts: 106 Join Date: Apr 2006	21-08-2006, 04:06 PM I'd like to see more bugs closed then new features but I am looking forward to the reporting aspect of 3.1.

triller Offline Member Posts: 52 Join Date: Apr 2006	22-08-2006, 11:37 AM What I need is the 'search for foreign characters' function can be flawless. That's soooooo important to ticket management. Another feature is 'permission', allow only some groups can close the tickets, for example.

Davidh Offline New Member Posts: 16 Join Date: May 2006	23-08-2006, 03:47 AM Glad to see 3.1 features starting to move, any date for the release?

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	24-08-2006, 03:15 AM I was wondering if dynamic ticketing will be a part of 3.1?

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	25-08-2006, 07:08 PM Search for all posts I've made, read the feedback I've spent tons of time providing on this board. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

mblake1 Offline New Member Posts: 7 Join Date: Jun 2006	07-09-2006, 04:23 AM There seems to be little or no activity in the bug tracker. Will these issues be addressed?