Display HTML

gexen · **Display HTML -** 19-12-2006, 02:37 AM

Hi, I have setup Kayako to not use an incoming email address for ticket generation. When a user submits HTML through the ticketing system, it's stripped out. How can I prevent this? I don't want it rendered, I do want to see what they've written.

Mahesh Slaria · 19-12-2006, 10:04 AM

Hi,

Please change "Post Text Conversion" to "No Processing" from Admin CP -> Settings -> Tickets -> "Post Text Conversion". This will resolve your issue.

If issue persists the please mail me at mahesh.slaria AT kayako.com

Thanks.

Regards,

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gexen Offline New Member Posts: 5 Join Date: Oct 2004	Display HTML - 19-12-2006, 02:37 AM Hi, I have setup Kayako to not use an incoming email address for ticket generation. When a user submits HTML through the ticketing system, it's stripped out. How can I prevent this? I don't want it rendered, I do want to see what they've written.

Mahesh Slaria Offline Member Posts: 182 Join Date: Jul 2006	19-12-2006, 10:04 AM Hi, Please change "Post Text Conversion" to "No Processing" from Admin CP -> Settings -> Tickets -> "Post Text Conversion". This will resolve your issue. If issue persists the please mail me at mahesh.slaria AT kayako.com Thanks. Regards,